Supervisor, Ride Maintenance
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Job Description & Requirements
JOB SUMMARY:
Supervises the mechanical, controls, and animation maintenance activities in area of responsibility. Contributes to routine, capital, and expense budgeting and sets direction and priorities of all maintenance functions for the area of responsibility. Manages and leads technical staff to include continuous improvement, personal development, and administration in area of responsibility. Manages the preventative, predictive and corrective maintenance activities within area of responsibility. Facilitates the hiring, training, and scheduling of employees with respective work areas.
MAJOR RESPONSIBILITIES:
- Supervises all ride maintenance with hands-on involvement. Ensures all mechanical and electrical equipment is maintained in like new condition. Responds to attraction interruptions and works to resolve such issues in an expedient manner. Interfaces with Operations counterparts on a regular basis to ensure delivery of quality product and maintaining a high level of positive customer service. Acts as building/area owner, reporting any issues and maintaining downtime work activities.
- Oversees the planning and scheduling process for respective work area to include managing preventative maintenance, predictive maintenance, corrective maintenance, and part procurement. Analyzes operational performance of the attractions and manages priorities of maintenance activities.
- Supervises and leads training and development of all direct reports in assigned area. Administers development plans on a regular basis and as required. Manages schedules and personnel records for direct reports. Ensures safety compliance of assigned area of responsibility. Ensures compliance to all Universal Orlando policies and procedures. Ensures safety is the top priority of assigned area.
- Ensures operational throughput requirements are supported on a daily basis. Executes a preventative and predictive maintenance plan which minimizes downtime. Maintains records of completed maintenance for all work completed. Coordinates work efforts with operational needs of the attractions, working directly with all affected departments to ensure the highest level of customer service.
- Ensures all areas of responsibility are in compliance with ASTM F-24 guidelines as well as original manufacturer’s requirements.
- Focus on fiscal responsibility, ensuring budgets spending is controlled and reported properly. Assists in building mitigation plans for budget overages. Contributes to the building and managing of routine budgets for responsible area to include all expenses needed to achieve goals. Monitors overtime for responsible area, ensuring only used when absolutely necessary. Contributes to the building of capital and expense plans for responsible area as required.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- Technical school is preferred
- Associate’s degree (AA) in General Education or Technology is preferred
EXPERIENCE:
- 5+ years in technical and trade experience are required
- 1+ year of supervisory experience is required
- Or equivalent combination of education and experience
ADDITIONAL INFORMATION:
- Manages all maintenance activities for rides, shows, and guest interactive areas for specific area
- Manages routine, expense and capital budgets for specific area
- Supervises all hourly personnel in specific area
- Complete PQS for primary venues of responsibility within 6 months
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE
Our Brand Pillars
These pillars are the foundation of Universal Creative and reflect the values we embody every day.
We are Innovative
We innovate the future. We push the envelope by fusing art and technology to create immersive and unforgettable experiences.
We are Empowered
We push ourselves to be our best. We lead change and solve problems, because the next thing we do should always be better than the last thing we did.
We are Authentic
We want you to be you. We believe that the unique and bold spirit of our team is what fuels our unbridled creativity and unparalleled innovation.
Spice Up Your Career
Looking for not just a job, but a career opportunity? Keeping our kitchens and dishes clean can be just the beginning. Working as a Steward will allow you to work directly with our Chefs and get hands-on experience to grow within our Culinary team. Additional Culinary Team Member perks include:
- Work shoes
- Opportunity for cross training and working in exciting new venues
- Meal vouchers
- Opportunities to advance, based on skill and available positions, to a full-time career in Culinary
Do you love to cook at home and are interested in exploring a career in the kitchen? Start as an Entry-level Cook today and we will teach you the skills through our hands-on and individualized training with our Experienced Chefs and Trainers. Additional Culinary Team Member perks include:
- Work shoes
- Opportunity for cross training and working in exciting new venues
- Meal vouchers
- Opportunities to advance, based on skill and available positions, to a full-time career in Culinary
Do you have at least two years of experience cooking in the kitchen and are looking to take your career to the next level? Grow your talent within our universe with our hands-on and individualized training to make you one of our next leaders in our thrilling, innovative restaurants. Additional Culinary Team Member perks include:
- Work shoes
- Opportunity for cross training and working in exciting new venues
- Meal vouchers
- Opportunities to advance, based on skill and available positions, to more senior leadership within Culinary
If you have the drive, passion, and experience to lead our Team Members to deliver the ultimate innovative dining experience, then we have the career for you! Whether you are a Culinary Team Lead, a Sous Chef, or Executive Chef, we’re seeking leaders with varying levels of experience to help drive our universe to the next level. We offer competitive compensation, fun and unique perks, extensive benefit packages, and a fantastic work culture – all we’re missing is you!
Internships with Universal Orlando
At Universal Destinations & Experiences (UDX), interns gain real-world learning experiences through meaningful project work, and intentional networking opportunities all while building their professional network within one of the world’s top entertainment destinations.
UDX internships provide:
- Paid opportunities to grow your career
- The chance to learn from talented industry professionals and make a valued impact on our Team Members and guests
- Access to exclusive professional development events designed for interns
- Eligibility for financial assistance towards housing may be applicable. Specific details about eligibility would be provided at the time of offer
UDX hires Orlando based Interns during the Spring, Summer and Fall semesters. Specific internship opportunities vary each semester and can include the following areas:
- Advanced Technology Interactives (ATI)
- Communications
- Creative Studio
- Digital & Technology
- Engineering & Safety
- Facilities & Construction
- Finance
- Food & Beverage
- Marketing & Sales
- Merchandise
- Park Operations
- Talent & Culture (HR)
- Technical Services
- Universal Products & Experiences (UP&E)
At UDX, there are certain requirements we look for in all candidates interested in an internship. Check out the list below to make sure you are eligible to apply:
- Actively enrolled in a degree seeking program at an accredited college or university
- Sophomores, Juniors, Seniors or Graduate-level students
- Minimum 2.8 cumulative GPA required (transcripts will be requested for verification)
- Job specific qualifications as outlined in the Intern job description
- Ability to work a minimum of 20 hours a week for approximately 12 weeks
A Universe of Opportunities
Love a fast pace? Like serving up fun? If you said “yes,” be sure to check out our Food & Beverage jobs. We’re always hiring for the unique and creative restaurants throughout our theme parks. Find out how we can satisfy your appetite for an opportunity in positions like these:
- Quick Service Associate
- Food & Beverage Stocker
- Barista
- Food and Beverage Cash Coordinator
- Host/Hostess
- Tipped Busser
- Tipped Food Runner
- Barback
- Waitperson
- Bartender
- Steward (Dishwasher)
- Line Cook
- Senior Cook
- Chef Assistant
You’ll be in the center of the action, bringing famous movies and stories to life. You’ll dress the part with a themed wardrobe and help to provide a truly immersive experience that our guests will remember for years to come! See how you can bring the excitement in one of these roles:
- Attractions Attendant
- Team Lead
You’ll be part of the larger-than-experience of our attraction, sharing the fun in one of a kind shops and kiosks. Join us to help our guests find what they love, love what they find, and go home with happy memories and more.
- Merchandise Associate
- Gameskeeper
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Our Operational Leadership teams are founded on the principles of providing an entertaining and seamless experience for our guests. It is the integration of all these operating areas performing together that creates memories that last a lifetime for each of our guests.
- Merchandise
- Food & Beverage
- Entrance Operations
- Attractions
- Parking & Transportation
- Park Services
- Event Operations
- Tours
Not sure what opportunity is right for you? Here are some other places where you can be a part of our Universe of fun:
- Parking and Transportation
- Turnstiles and Pass Sales
- Guest Services
- Park Services
- Security
- Health Services
- Wardrobe
- and more!
A Universe of Opportunities
Universal Orlando’s Administration division supports our entire business operation. As strategic partners, these teams take active roles to assist the organization and drive successful business decisions. And, as an industry leader, our Administration teams strive to maintain our position as a top employer and community partner. Career opportunities include:
- Human Resources
- Facilities Management
- Legal & External Affairs
- Community Relations
- Environmental Health & Safety
Using analytics to make the most of data, we are continually focused on process improvement, revenue management, capacity planning, labor planning, and optimization. The insights produced by our Data Analytics teams helps drive our business and leaves a lasting impact on our global organization and our guests’ experience. Career opportunities include:
- Revenue Management
- Marketing Analytics
- Financial Analysis
- Business Intelligence
- Industrial Engineering
Our Finance teams support the strategy and operation of our business by designing, implementing, and monitoring our financial policies and processes. By planning, organizing, auditing, accounting for and controlling the company’s finances, these teams ensure that we have stable and sustainable growth. Career opportunities include:
- Operational Finance
- Tax/Financial Reporting
- Accounts Payable/Accounts Receivable/Revenue Accounting
- Financial Planning & Strategy
Our innovative Marketing professionals determine the demand for the products and services offered by our company and create compelling content to keep consumers engaged. These teams work to create brand strategy, track trends, and connect our consumers with our Universe. Our strategic Sales teams deal with the market directly and through them, our marketing becomes concrete and personalized. Career opportunities include:
- Brand Management Strategy & Communication
- Marketing Analytics & Insights
- Digital Marketing & Product Management
- Marketing Communications
- Licensed Partners
- Event Management & Trade Marketing
- Sales: Park, Event, Trade, Consumer, Resort
- Sales Integration
- UPRV/Destination Universal
Technology is at the center of everything we do. Our technical teams develop and support all our cutting-edge infrastructure and collaborate with cross-functional teams across the company. Parks Technology at Universal Orlando means innovation, security, support, sustainment, solutions, and usability. Career opportunities include:
- Enterprise & Data Management Systems
- Architecture
- Digital Platforms
- Quality Engineering
- Infrastructure
- Governance & Security
RockIT Your IT Career Video Transcript
[DESCRIPTION] Speaker 1 (interviewer) and John (interviewee) walking towards Rip Ride Rockit roller coaster [SPEAKER 1] Hey, John. How's it going? [JOHN]: Good. [SPEAKER 1] We like to do interviews a little differently here at Universal. [JOHN]: Oh…OK. [TEXT] ROCK IT Your IT Career [DESCRIPTION] Speaker 2 (interviewer) and Speaker 3 (interviewee) on Rip Ride Rockit roller coaster. [SPEAKER 2] We're just going to chat a little bit about your IT background and qualifications, OK? [SPEAKER 3] OK. [SPEAKER 2] OK. All right. [SPEAKER 1] Tell me about your understanding of Angular6 and some of its advantages. [SPEAKER 3] It's a JavaScript framework that manages-- [JOHN]: Web applications and apps in JavaScript, HTML, and TypeScript. [DESCRIPTION] Interview on a roller coaster. [SPEAKER 2] Define active directory and how you have utilized it in your career. [SPEAKER 3] Active Directory manages computers and other devices on a network. [JOHN]: I most commonly use it when I'm setting up and managing network printers. [SPEAKER 1] If given a preference, would you prefer a software development or a support- related role? [SPEAKER 3] I totally enjoy supporting more. I like figuring out why something is throwing a complex error or-- [JOHN]: There's the excitement of fixing a complex problem! [SPEAKER 1] What are some of the advantages of the Hadoop platform? [JOHN]: It's a highly scalable framework-- [SPEAKER 3] That manages bit data processing and storage for big data applications. [DESCRIPTION] Roller coaster races up and down hills and around corners, then pulls into the stop at the end. [SPEAKER 2] Thanks so much for taking the time to come in and meet with us. It was great chatting with you. [DESCRIPTION] Logo: Universal Orlando Resort. Text: Visit UniversalOrlandoJobs.com to view all of our IT opportunities. © 2019 BMP. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.A Universe of Opportunities
Maintain the most technologically advanced ride systems in the world. Problem solving, electromechanical systems expertise and the ability to use good judgment in high pressure situations are just some of the key attributes we are looking for in our Ride and Show Technicians. And, from our Figure Finish and Creative Fabrication Artists who work with our animatronics, skins and silicones, to our Technical Services Warehouse Associates, we have several opportunities for maintaining the fun in a technical capacity here at Universal Orlando.
Maintain the beauty and health of our resort’s plants and trees, in all of our theme parks and the surrounding paths and roadways. We take immense pride in the overall look of our resort grounds.
Our Engineers perform moderate re-design and development efforts for mechanical and electrical structural systems for our state-of-the-art theme park rides and attractions. Our hands-on team helps to deliver unforgettable experiences for our guests.
Maintain all aspects of our resort buildings including exterior facades, concrete work, paint, building controls such as HVAC units, electrical panels, lighting, and plumbing. We look for Technicians with superior skills, attention to detail, and the ability to prioritize multiple work orders.
Island Overview
Looking for a career on the water? Universal's Volcano Bay Aquatics Team isn’t just here to help keep our guests safe, they are here to make a splash! Join the team and help guard our 13 different water attractions as a Deep Water or Aquatic Attraction Lifeguard, or help operate and run our attractions as a Slide Attendant.
All Lifeguard Certifications are paid for and provided by Universal Orlando, so no previous experience is required. Perks of the job include riding our water park attractions to ensure proper working conditions and being a part of Orlando’s most technologically advanced Theme Park.
Our guest service minded Premium Services Team Members provide world-class hospitality to our guests. Join our team and help deliver 5 Star Service in a fun and carefree island experience by selling premium products, upgrades, and assisting guests with wireless TapuTapu Wearable devices, ensuring safety requirements of water attractions. Specific positions include:
- Concierge/Locker Attendants
- Cabana/Towel Attendants
- Virtual Line Attendants
- Wearable Attendants
The only thing more exciting than our water slides is our deliciously unmatched dining delicacies that we have to offer at Volcano Bay. Our guests will find total relaxation at one of our 3 unique restaurants with diverse menu options like our Coconut Fried Chicken, Curry Shrimp, and our Kohola Burger. We have everything we need to create the ultimate vacation for our guests; all we are missing is you! Some Food and Beverage Opportunities include:
- Cabana Server
- Bartender
- Greeter
- Cashier
- Busser
- Cooks
- And more
Other opportunities within Volcano Bay include:
- Turnstiles
- Pass Sales
- Guest Services
- Park Services
- Security
- Health Services
- And many more!
A Universe of Opportunities
If you love to have fun and thrive in a fast-paced environment, look no further than our opportunities in Quick Service Food and Beverage. From keeping our Food and Beverage carts well stocked to bringing smiles to guests in our Quick Service Restaurants located across our three parks and CityWalk, there is never a dull day. Come satisfy your appetite for opportunity in the following roles:
- Quick Service Associate
- Stocker
- Barista
- Cash Coordinator
Hospitality is at the heart of what we do, so we are always looking for those with an attitude for service and a motivation to enrich our guests’ experience. With several Full-Service locations located across our theme parks and CityWalk, there is plenty of opportunity to be part of the ultimate dining experience in these following roles:
- Host/Hostess
- Tipped Busser
- Tipped Food Runner
- Bartender
- Barback
- Waitperson
A Universe of Opportunities
You’ll be in the spotlight as a performer at Universal Orlando Resort! Our Performers bring our experiences to life and leave our guests with memories that will last a lifetime! Let your talent shine in one of the following roles:
- Actor
- Animated Street Star
- Stilt Walker
- Dancer
- Singer
- Musician
- Scareactor
- Puppeteer
- … and more! Click Here to see our current Open Auditions
Our Technical Entertainment Team are the superstars behind the scenes making sure the show goes on. From parades, to nighttime spectaculars, to staged productions, our Technical Entertainment is an integral part of our offerings. Bring your skills and talents to our Technical Entertainment team in one of the following roles:
- Show Operator
- Lighting Technician
- Audio Technician
- Video Technician
- Parade Float Operator
- SPFX and Pyro Technician
- Entertainment Maintenance
- Rigging and Staging
- … and more!
Our Entertainment Operations Team Members make sure the show runs smoothly and ensures a seamless experience for both our Team Members and guests. From behind-the-scenes positions to guest facing roles, be part of the show in one of the following opportunities:
- Entertainment Coordinator
- Entertainment Escort
- Assistant Stage Manager
- Stage Manager
- Costuming
- Show Direction
- Talent Booking and Casting
A Universe of Opportunities
It’s never a dull day in Entrance Operations! Our Team Members in Entrance Operations have the unique opportunity of being the first point of contact with our guests and help their day start with a smile. Join the Entrance Operations team in the following roles:
- Turnstile Attendant
- Vacation Planner
- Guest Services
You’ll find special events happening every day at Universal Orlando Resort and our Event Guides are the key to assure they run smoothly. From special events in our Theme Parks, CityWalk, Resort Hotels, and Sound Stages our Event Guides are an integral part of their success. As an Event Guide you’ll greet guests, assist with arrivals, provide information, be responsible for guest control/flow, and provide extraordinary guest service!
From Yachts, Shuttles, to Automobiles you’ll be part of the team that assures our guests can explore our resort and arrive at their destination safely. Join the Parking and Transportation in one of these opportunities!
- Parking Control Attendant
- Toll Plaza Attendant
- Yacht Captain
- Valet Runner
- Valet Cashier
- Shuttle Driver
- Bus Loop Attendant
A Universe of Opportunities
Our Revenue Operations Team Members and their Leaders make a lasting impact on our Guest’s experience at Universal Orlando Resort. From Merchandise to Food and Beverage, our Revenue Operations Leaders assure that operations run smoothly creating the best environment for our Team Members and Guests. Bring your leadership skills to the Revenue Operations team in one of the following departments:
- Merchandise
- Food and Beverage
Our Operations Team Members and their Leaders are the stars of our show here at Universal Orlando Resort. From Events to Attractions and everything in between, our Operations Leaders assure that operations run smoothly creating the best environment for our Team Members and Guests. Bring your leadership skills to the Operations team in one of the following departments:
- Attractions
- Admissions
- Guest Services
- Parking and Transportation
- Park Services
- Guest Communication Center
- Security
- Event Operations
- Park and Resort Services
A Look at Universal Epic Universe
Celestial Park is the cosmic heart of Universal Epic Universe, where wondrous discoveries await among the lush greenery, tree-lined walkways and dancing fountains. Begin your cosmic journey of discovery in a world between worlds full of sensory delights for all to
enjoy together.
From the experiments of Dr. Victoria Frankenstein to a shadowy landscape where monsters roam, Dark Universe is a world of myth and mystery.
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At SUPER NINTENDO WORLD™ you’ll experience a new way to play, from challenging Bowser on the Mario Kart™ ride to venturing through Donkey Kong Country™ and so much more.
Take to the skies and soar with dragons as you explore the colorful Viking village at the heart of Berk. Take part in wild boat battles, feast like a Viking and more.
Universal Creative Internship Video Transcript
[Ariel] The Universal Creative internship program is full of extraordinary opportunities for interns to gain hands-on work experience. [Jeff] Ever since I was a little kid, I always wanted to take part in designing spaces that creates some of the fondest memories for people. [Griffin] The idea of blending technology, engineering, and storytelling really spoke out to me. And I wanted to be an environment where I could learn for those who really know what they're doing. [Ariel] I looked and the job description was amazing. It was literally everything that I've ever wanted out of an internship. [Ana] Some of the cool things that I've been able to do is see a lot of behind the scenes about how the park is run, and just envisioning the future worlds of tomorrow. It's been a really cool experience just to see what's coming up. [Carey] I've done some really cool attraction walkthroughs. I've got to walk through Hulk and Kong Skull Island and Forbidden Journey, and those were really incredible experiences. [Griffin] I think the cool thing about the Universal Creative internship is, you have a lot of opportunities to work with others and do what you want to do. [Jeff] I never expected any sort of company to be like this. [Emily] I really feel like I can be myself here. Everyone's been so opening and welcome. I don't have to put on a mask. I don't have to be somebody that I'm not. I can just be my genuine, authentic self. [Carey] I would say the culture at Creative is really a community and teamwork based. [Ariel] Everyone's so invested into the interns, and that's something unique. [Ana] You can ask a question and you'll always get an answer. [Tyler] Everyone's always happy and I'm willing to help you out when you're trying to learn something new, or you don't know how to do something. [Griffin] And as a student, it's very important to get that career guidance as you go on through more classes, and it's been a really great opportunity to get that in a very open environment. [Carey] For future interns, I would just say network and learn as much as you can. It's a really incredible opportunity and everyone wants to help you out. [Emily] Embrace your time here. Take advantage of your time here because it goes by so fast. [Ana] There's no such thing as you're only doing one job here. [Griffin] You have a lot of opportunities to go outside of your scope of work as an intern. So use it as an opportunity to absorb everything like a sponge. [Ana] Join the Universal Creative team. The possibilities are endless.Be a part of life at U.S.H. Video Transcript
[ON-SCREEN TEXT] Be a part of life at U.S.H. [AUDIO DESCRIPTION] 1. A parking attendant smiles. 2. An attendant gives a button. 3. A guide holds a walkie-talkie by a map. 4. Frankenstein with clawed hands. 5. A guide gives a thumbs up. 6. Dracula. 7 through 11. Scooby Doo gang poses for pictures. 12. Attendant smiles. 13. A cashier sells popcorn. 14 through 20. A busy kitchen staff. 21. A gift shop attendant. 22. An ice cream vendor. 23. A game attendant offers a toy banana. 24 and 25. Drink and toy vendors. 26. A cashier smiles. 27. A theater usher. 28 through 30. Drink stand attendants. 31 and 32. Two mimes blow kisses. 33 through 36. Greeters wave hello. 37. A guide waves us to a bus. 38. A chef holds a door. 39. A chef drizzles caramel. 40 and 41. Two guards 42 and 43. People in windows. 44 and 45. Greeters in uniform. 46. A bartender. 47. Cashier gives us ice cream. 48 and 49. Nest soldiers. 50. A gate attendant waves goodbye. [ON-SCREEN TEXT] Join the Experience. Universal Studios Hollywood. All rights reserved.Spice Up Your Career
[MUSIC PLAYING] [TEXT] SPICE UP YOUR CAREER [DESCRIPTION] Roasted corn on the cob and yellow peppers in metal pans. Burgers on a grill. A hand arranges pizza toppings. Eggs whisked into chocolate batter. [TEXT] FUEL OUR GUEST EXPERIENCES [DESCRIPTION] Chef pipes icing, flames around grilled meat, man roasting corn on the cob, adult and child watch costumed performers. [TEXT] SUPPORT OUR DAILY OPERATIONS [DESCRIPTION] Woman slices vegetables, line of cooks with saute pans. Text, Learn From Our World Renowned Chefs. Woman arranges vegetables, flames in front of cooks behind glass. Text, You Bring The Passion. Cooks prepare ribs and carve fruit. [TEXT] WE'LL PROVIDE THE THRILLS [DESCRIPTION] Chef carves ice with chainsaw. Man in chef hat laughs. [TEXT] Universal element and all related indicia TM & © 2019 Universal Studio. All rights reserved.
Orlando Tech Services Video Transcript
[SPEECH] This is where we work. [DESCRIPTION] Man standing above Kong maintenance bay, he waves over it. Jump to shot of two techs walking beside the ride vehicle. [SPEECH] Our maintenance bay, fact that we work on it, all of us as a team to get work on it, it’s pretty amazing. [DESCRIPTION] Two techs walking around the King Kong animatronic. Cut to shot of two techs facing the camera. [SPEECH] Hello my name is Vic and I’m a third shift tech lead. And I’m Felipe and I’m the in ride annual tech here at Skull Island. [DESCRIPTION] Ride vehicles move on the track. [TEXT] Third Shift Team Members like Felipe and Vic work overnight… [DESCRIPTION] Vic and Felipe look over the ride track. [TEXT] As part of Tech Services, their job is to maintain attraction safety and quality. [DESCRIPTION] Felipe stands in front of the Kong animatronic. [SPEECH FELIPE] So, I come in at 10. The park at night is a bit different, usually by the time I come in, you know, the park is shut down the guests have already left. [DESCRIPTION] Vic and Felipe walking the ride track. [SPEECH VIC] So the fun fact about this is that it is actually my handwriting. [DESCRIPTION] Vic motions to a unreadable marking on the track. [SPEECH VIC] Get here about nine o’clock. I do the work flow I see during the day as a lead I come in and delegate the work accordingly along with my techs. [DESCRIPTION] Vic and Felipe walking the ride track. Vic and Felipe standing over track. [TEXT] What is the most rewarding part of your role? [SPEECH VIC] One of the most rewarding things I enjoy about third shift is giving the guests the best show they could possibly get. [DESCRIPTION] Ride vehicles passing the Kong animatronic. Vic standing in front of a wall with a large skull behind him. [SPEECH FELIPE] And by the time I leave at 8:30 in the morning it’s early park admission so you get the accomplishment feeling, you know, because you already see all the people in the line getting ready to see what you just worked on at night. [DESCRIPTION] Felipe in front of the Kong animatronic. Felipe scanning one of the ride’s screens, Felipe walking the catwalk above the ride track. Vic standing in front of a large skull. [SPEECH VIC] We all work hard, we all work safe and efficient. [SPEECH FELIPE] We all made it possible. It’s priceless. [DESCRIPTION] Felipe in front of the Kong animatronic. Vic and Felipe on catwalk about ride track waving at the camera.Team Member Journey
“Universal is always finding ways to improve and separate from the rest. A lot of the Chefs here are like family to me. We have a caring culture and a disciplined one as well. We set up systems to ensure we are ready for success no matter what comes our way. I love working here, and as I continue to grow I will never forget the feeling of the teamwork I had when I started here 13 years ago. I carry that everywhere I go.”
Chef Johnathan Restaurant Chef
Johnathan’s Career Journey
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2006Busser
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Line Production Cook2007
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20081st Cook
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Sous Chef2015
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2018Restaurant Chef
“Universal began as just a job that a friend recommended to me after I had my son. Meeting my First Cook, Anesia, and seeing her work ethic, I quickly realized that this was a company with a lot of opportunity for growth. I have never been one to be complacent, so seeing the other Chefs and watching them develop new and exciting foods motivated me to want to become one. Over the course of my career, Universal has become a second family to me. I have encountered Chefs who have been instrumental in helping me to achieve my goals. I will forever be grateful to Universal and those who believed in me.”
Chef Erica Sous Chef
Erica’s Career Journey
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2004Line Production Cook
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Senior Cook2006
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2007Chef Assistant
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Sous Chef2017
Team Member Journey
“What has excited me to stay with Universal Orlando Resort is the opportunity for growth and the recognition I have received in the short amount of time I have been with the company. Universal is a great place to grow and develop. If you make your career goals clear to your management team, they will provide the assistance to guide you towards success.”
Chloe Barback
Chloe's Career Journey
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2017Service Line
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Food Runner2017
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2018Food and Beverage Cash Coordinator
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Barista2021
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2022Barback
“In 1998 I was working as a Human Resources Manager at a hotel and I decided to resign from my position so I could stay at home with my one year old daughter. After a couple of months, I decided to look for a part time position. I saw an advertisement in the newspaper to work one weekend collecting surveys at a theme park. I thought that would be fun so I applied for the position and was hired by a 3rd party vendor to work Rock the Universe for one weekend. That one weekend grew into a 21 year career in the field research department at Universal Orlando!”
Suzie Manager – Consumer Insights
Suzie's Career Journey
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20053rd Party Consumer Research for Universal Orlando
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Coordinator – Consumer Insights2007
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2015Supervisor – Consumer Insights
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Manager – Consumer Insights2018
Team Member Journey
“I was always a fan of Universal Orlando Resort and visited the parks frequently growing up, so when I was ready for my first job while in high school, I knew this was the place I wanted to be. But I never imagined that my part-time job would turn into an exciting career! The ability to grow within the organization is one of the things I love most about Universal Orlando. Growth is an important part of the culture and no matter where you begin your journey, there’s opportunity to explore different areas and find your passion. I also love that there’s always something new and exciting happening at our destination for guests, including new attractions, events and more. The constant rollout of innovative new experiences makes it extremely fun and rewarding to be a part of the team!”
Kristen
Director, Public RelationsKristen's Career Journey
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2001Ride & Show Attendant (The E.T. Adventure)
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Public Relations Intern2006
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Spring & Summer 2007Event Management Temporary Assignment
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Corporate Sales CoordinatorFall 2007
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2008Public Relations Coordinator
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Public Relations Representative2010
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2013Manager, Public Relations
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Sr. Manager, Public Relations2019
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2023Director, Public Relations
“Universal has been an absolutely EPIC place to work and grow my career over the years. From the open and accommodating culture that we have that is fostered by our fantastic Team Members to our amazing leadership team that encourages us to climb higher every day, I cannot imagine wanting to develop myself anywhere else. Having mentors and leaders recognize my potential before I was aware of it myself has truly been a life-changing experience for me; I can only hope to continue that tradition on my own career path to elevate others to recognize that spark inside themselves as well. All while being able to bring my true self to work. Plus, look at all of the amazing attractions and experiences we help deliver!”
Kyle
Director, Information TechnologyKyle's Career Journey
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2009Programmer Analyst
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Technical Specialist2014
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2015Manager, Systems
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Manager, IT Ops2017
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2018Manager, IT Parks Tech
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Senior Manager, IT2018
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2019Director – Information Technology
Team Member Journey
“I’ve always loved the idea of working in a theme park centered around movies while also being able to work with my hands, and Universal Orlando Resort has given me the opportunity to do both. Since joining the company in 2017, I’ve learned that Universal allows me to grow at my own pace and fully supports that growth. Whatever goals I set for myself, Universal empowers me to achieve them. The effort I invest is matched by the investment Universal makes in me”
Sebby Water Quality Manager
Sebby’s Career Journey
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20173rd Shift Ride and Show Mech Tech
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2nd Shift Animation Control Tech US West2018
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20212nd Shift Lead Ride and Show Tech USF East
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2nd Shift Ride and Show Supervisor USF West2022
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20233rd Shift Ride and Show Supervisor
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Water Quality Manager2025
“Growing up, I was always familiar with theme parks, but Universal stood out to me because of its reputation and the memories it created, not only for me but for so many other people as well. Being able to work for a company that brings that kind of experience to guests every day is something I value.
I choose to stay at Universal because of the opportunities it provides. The company invests in its team members and offers paths for growth that are hard to find elsewhere. Between the career opportunities, the culture, and the benefits and perks, Universal has given me many reasons to continue building my career here”
Jovani Plumbing Specialist
Jovani’s Career Journey
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2019Security Officer
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Plumbing Apprentice2022
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2024Tech II Plumbing
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Tech I Plumbing2026
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2026Plumbing Specialist
Team Member Journey
“One of the best parts of my role is reflecting on moments where I’ve had the opportunity to be a part of Team Member’s or Guest’s joy and fulfillment. In addition, the family-oriented culture we’ve cultivated at Universal’s Volcano Bay – as well as having the opportunity to launch the world’s first Water Theme Park (that is continuously rated one of the top water parks in the world) – is what keeps me motivated and fuels my passion for my role.”
LaQuindell Supervisor - Volcano Bay Operations
LaQuindell's Career Journey
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2011Attendant, Park Services-Universal’s Wet n Wild
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Supervisor, Park Services-Universal’s Wet n Wild2012
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2017Supervisor, Park Services-Grand Opening Team Universal’s Volcano Bay
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Supervisor, Aquatics/ Park Operations-Universal’s Volcano Bay2018
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2020Supervisor Park/Operation Services Universal’s Volcano Bay
“I decided to apply at Universal because I was searching for a career that was more related to my current field of study and that would allow for growth potential. With my experience of swimming competitively, I decided to apply as a lifeguard. I got the job quickly, started training soon after, and fell in love with it. The people at Universal are like family. Without the energy, passion and care that the people here at Universal have invested in me, I would not be where I am today in my career.”
Brooke Aquatics Lifeguard Lead
Brooke's Career Journey
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2017Deep Water Lifeguard
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Aquatics Lifeguard Lead2018
Team Member Journey
“Universal Studios was a huge part of my childhood growing up, introducing me to some of my favorite films like Back to the Future. As an adult, the development of interactive wands for The Wizarding World of Harry Potter™ really opened my mind to the possibilities for creative applications of interactive technology. Since working at Universal Creative, it has become clear why such innovative experiences are not only possible but encouraged. Our work culture is incredibly inclusive and motivating of outside the box thinking and collaboration which leads to world class experiences for our guests. Additionally, the work environment at Universal Creative has been critical to my personal career development. I am regularly encouraged to ask questions, to take creative ownership of my work, to seek out development opportunities for my skills, and to collaborate with my peers across the company. I’ve had the honor of working on multiple world class experiences with Universal Creative and I’m eagerly looking forward to the next challenge.”
Anthony
Software Developer, Universal CreativeAnthony's Career Journey
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2016Intern, Engineering
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Technical Coordinator2017
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2017Associate Software Developer
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Software Developer2020
“I knew from a young age that I wanted a career designing the theme parks that brought me so much happiness throughout my childhood. Even on the challenging days, I find inspiration and motivation when I look at our parks and know that the common factor driving all decisions is always to maximize the guest experience and push the industry standard. “Teamwork makes the dream work,” and the culture at Universal is always about everyone acknowledging that we need each other in order to be successful. I believe a major factor that played into my personal growth within Universal has been the multiple opportunities to work closely with internal management and leadership to design, develop, and present ideas and creative solutions on a variety of projects. These opportunities have enabled me to grow my leadership skills within the company, as well as take on additional responsibilities that have led to personal career growth.”
Frances
Sr. Designer, Show/SetFrances's Career Journey
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2015Intern
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Associate Show Set designer2015
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2016Show Set designer
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Architectural designer2017
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2019Senior Master Planner
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Senior Show Set designer2020
Team Member Journey
"To me, Universal is a community of passionate, knowledgeable people who are driven to create great impact for our guests and Team Members. In an environment like this, the work I do and the people with whom I have the privilege of partnering makes daily work feel interesting and exciting. I always say I could do what I do for a living anywhere, but I am privileged to do this work here. Our culture allows for learning and movement, and I’ve been lucky to grow by learning from a variety of experiences, including internships, mentoring, park shifts, Team Member advocacy and event support, volunteering, and Diversity, Equity, and Inclusion Team Member Resource Groups. When I ask, “Can I learn about your team and what you do?” I am always given an enthusiastic, welcoming response by leaders across our universe. As I’ve grown here, I’ve watched Universal also grow - opening new parks, rides, and restaurants; growing our footprint across the world; and introducing innovative and cool experiences. It feels like it is always an exciting time to be here, and I can’t wait to be a part of the amazing things we’ll do next!”
Anisa
Sr. Manager, Organizational Development (Former UO Intern)Anisa's Career Journey
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2005Intern in Organizational Development
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Assorted work around HR2006
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2007Talent Acquisition Interviewer
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Rep, Org Development2008
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2011Sr Rep, Org Development
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Specialist, Org Development2013
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2016Manager, Org Development
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Sr Manager, Org Development2019
“As soon as I started my internship, I knew that Universal was the company I wanted to work with for the rest of my life. The culture here puts an emphasis on developing Team Members and ensures that they grow with the company. My internship provided me with an abundance of valuable networking opportunities that has led me to where I am today. I was able to reach out to leaders within different areas of the company to set up time to discuss their career journey and what their current roles are like. This helped me narrow down the specifics of how I wanted to shape my career. Every leader I have had the privilege to work under has been a champion for my personal development. With Epic Universe on the horizon, the opportunities for personal development are endless. ”
Zachary
Representative, Trade MarketingZachary's Career Journey
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2016Attractions Attendant
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Intern, In-Market Sales2018
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2018Coordinator, In-Market Sales
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Client Marketing Associate2021
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2022Representative, Trade Marketing
Team Member Journey
"I first visited Universal as a 6-year-old from New Jersey, and never in my wildest dreams did I imagine that one day I would work here. Universal is more than just a workplace, it’s a place full of opportunity, where you can discover your passion and find your perfect fit. What inspires me the most is being able to turn our guest’s vacations into a real “wow” moment. When your walk to work includes passing roller coasters, dragons, and stilt walkers how could you ever want to leave? Universal has also given me the chance to grow personally and professionally, offering incredible development opportunities that have shaped who I am.”
Amanda
CityWalk Duty ManagerAmanda Career Journey
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2009Pass Sales
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Pass Sales Lead2010
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2011Guest Services Coordinator
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Guest Services Sr. Coordinator2011
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2013Attractions Supervisor
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Security Supervisor2018
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2022Merchandise Assistant Manager
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CityONE Manager2025
“Working at Universal Orlando has been an incredible journey and a true passion of mine, beginning as an initial summer job in 1993. What started as a seasonal role quickly became a long-term career as I grew through Attractions, developing strong leadership skills as a lead and supervisor across multiple iconic rides. Throughout my time, I continued to strengthen my leadership capabilities in team development, operations, and guest service excellence. I began my career in Merchandise as an Assistant Manager in 2011 and helped open Diagon Alley in 2014 before advancing into an area management role. Having worked all over Universal Orlando I’ve gained diverse experiences and built lasting relationships, reinforcing my pride in being part of the Universal Orlando team. ”
Dwayne
Entrance Ops, Sr. ManagerDwayne's Career Journey
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1993Attractions Operations
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Attractions Supervisor2002
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2011Return to Universal Merchandise Assistant Manager
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Merchandise Area Manager2011
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2013Sr. Manager Entrance Ops
Team Member Journey
"Growing up in Florida, Universal was a source of unforgettable memories for me and my family, and I was always drawn to the immersive experiences that we create. I remember watching Poseidon’s Fury for the first time and my immediate desire to be a part of experiences like that when I was older. What has driven me every day at Universal since becoming a Team Member in 2016 is our culture which focuses on supporting Team Members to reach new opportunities and where every moment can make a lasting impact.
I value the time I get to walk around and see the impact what we do every day has on both our Guests and our Team Members. Even more than that, I love the time I get to spend with Team Members discussing their growth and career goals and I value getting to guide others and help them feel supported in the same way other leaders did for me”
Dalton
Manager, Entertainment-
2016Attractions Attendant
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Temp Coordinator, Marquee Events2017
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2018Attractions Attendant
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Attractions Lead2019
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2020Team Captain
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Temp Attractions Supervisor2021
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2021Attractions Supervisor
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Stage Manager2022
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2023Venue Manager
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Assistant Manager, Entertainment2023
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2023Manager, Entertainment
“While in college, I knew I wanted to pursue a career in the Theatre/Entertainment world so I could help bring artistic experiences to life. I chose Universal not only for the incredibly fun and engaging content that they provide to Guests, but also because of the environment I wanted to surround myself with.
I’ve stayed at Universal because of the ever-changing and growing opportunities that continue to take place here. Our company continues to grow, as well as the experiences we provide to Guests. Seeing a Guest front row at a concert or first in line to walk through a haunted house at Halloween Horror Nights each year continues to remind me of the incredible opportunities that are at our fingertips, both for Team Members and Guests alike.”
Aly
Associate Show Producer, EntertainmentAly's Career Journey
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2019Asst. Stage Manager Temp Assignment
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Ent. Production Cordinator Temp Assignment2019
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2020Entertainment Escort
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Stage Manager Temp Assignment2021
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2022Asst. Stage Manager Temp Assignment
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Stage Manager Temp Assignment2022
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2022Stage Manager Entertainment Production
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Asst. Manager Entertainment Production2023
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2025Assoc. Show Producer Entertainment Production
A Universe of Global Opportunities
Universal Orlando Resort is an all-in-one entertainment destination that includes Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk and Universal Orlando Resort hotels. We bring unforgettable experiences alive for our guests, immersing them in legendary stories, fantastic journeys, exciting nightlife and more.
As a theme park built around a working movie studio, we’re all about lights, camera, action. Being part of our team means having fun at work, being part of our guests’ most memorable adventures and bringing the magic of Hollywood to life. We pride ourselves on building a culture based on fun, doing the right thing and creating opportunities to inspire.
At Universal Creative, we design, develop, and deliver the most compelling entertainment experiences imaginable. Our innovative attractions, immersive theme parks, and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.
Universal Studios Japan offers guests around the globe today’s most relevant and popular entertainment experiences. This location, like all our other theme parks, is known for immersive experiences that feature some of the world’s most thrilling and technologically advanced film- and television-based attractions.
Universal Beijing Resort is a widely anticipated theme park destination featuring several all-new attractions along with the best Universal rides, shows and attractions from around the world – plus specially created experiences designed to reflect China's cultural heritage. The initial phase currently under construction will include the world-renowned Universal Studios theme park and Universal CityWalk retail, dining and entertainment complex.
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Some images shown are artist conceptual renderings. Images do not represent current operational and safety guidelines.
All images shown are artist conceptual renderings and do not represent current operational and safety guidelines.
Universal Destinations & Experiences is an equal opportunity employer.
Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved.
Universal Horror Unleashed is an equal opportunity employer.
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Universal Kids Resort is an equal opportunity employer.
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Universal Creative™ is an equal opportunity employer.
Universal elements and all related indicia TM & © 2026 Universal Studios. All Rights Reserved.
Universal Studios Hollywood is an equal opportunity employer.
Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved.
Universal Orlando Resort is an equal opportunity employer.
Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved.
