Senior Manager, Ergonomics & Human Factors

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Universal Orlando Resort
Job ID: 669113
Category: AdministrationAdministration,
Career Type: Regular (Full-Time)
Location: Orlando, FL

Orlando – Professional Generic

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Here you can
innovate.

Be part of a team that is proud to collaborate, develop, and deliver the most compelling entertainment experiences imaginable – both in our parks and behind the scenes!

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Job Description & Requirements

JOB SUMMARY:

The Global EHS Sr. Manager – Ergonomics and Human Factors partners on the development and execution of human-centered design strategies focused on performance wearables, costumes, and puppetry systems. This role ensures that performer safety, mobility, comfort, cognitive load, and overall human performance are optimized through ergonomic design principles. The role partners closely with Creative, Production, Engineering, and EHS teams to integrate ergonomics into the design, fabrication, and use of costumes and puppets across global productions. The objective is to reduce injury risk, enhance performer capability, and enable artistic intent through safe, innovative design.

MAJOR RESPONSIBILITIES:

Specialized Design Integration (Costumes & Puppetry):

Partner with Creative, Costume, and Puppet Design teams to:
- Optimize mobility, fit, thermal comfort, and visibility
- Minimize biomechanical strain and fatigue
- Improve usability and safety of wearable systems
Conduct ergonomic design reviews for:
- Character costumes and full-body suits
- Puppetry systems (manual and assisted)
- Performance-related props and equipment
Establish ergonomic design standards and approval processes within creative workflows

Global Ergonomics & Injury Prevention Programs:

Lead enterprise-wide ergonomics programs targeting reduction of musculoskeletal disorders (MSDs) and overexertion injuries
Develop standardized tools, risk assessment methodologies, and control strategies
Identify high-risk tasks across both performance and operational environments
Drive implementation of engineering and administrative controls

Broader EHS Policy and Program Support:

Support and contribute to global safety policies, including:
- Creation of global health and safety policies
- Partner with site EHS teams to update/create local health and safety programs
- Operational safety and hazard identification
Partner with EHS leadership to integrate ergonomics into:
- Incident investigations and root cause analysis
- Safety management systems (SMS)
- Global policies and governance frameworks
Provide technical expertise for regulatory compliance and risk mitigation

Operational & Production Support:

Collaborate with Production and Operations teams to embed ergonomics into:
- Rehearsals and performance schedules
- Backstage workflows and task design
- Maintenance and fabrication activities
Support site-level implementation of ergonomics improvements globally
Participate in design reviews for new builds, shows, and capital projects

Data, Analytics & Continuous Improvement:

Establish KPIs and metrics for ergonomics and safety performance
Analyze injury trends, leading indicators, and performer feedback
Drive continuous improvement initiatives using data-driven insights
Leverage technology (motion analysis, wearables, observational tools) to inform decisions

Training & Capability Building:

Develop global training programs on ergonomics, human factors, and injury prevention
Build capability across EHS, Creative, Engineering, and Operations teams
Establish and lead a network of site-level ergonomics champions
Mentor regional safety and ergonomics practitioners

Stakeholder Engagement:

Collaborate with senior leaders across EHS, Creative, and Operations
Influence decision-making to prioritize human-centered design and safety
Balance artistic vision with practical ergonomics and risk mitigation
Interface with external experts, consultants, and industry bodies
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

QUALIFICATIONS:

Must be a self-starter with extensive knowledge of applicable EHS regulations, strong communication skills to identify and analyze information in a range of workplace conditions.
Ability to influence and work in a team by applying communication, engagement, and skills to promote and support change.
Strong analytical skills necessary to resolve and interpret problems associated with high level risk assessments.
Understand basic operational concepts related to High-Risk Operations and Risk Assessment.
Must be able to effectively manage multiple tasks to ensure compliance and completion with all.
Must be able analyze and assess labor and equipment required to complete a project and initiate a plan to successfully execute.
Strong computer skills with Microsoft Office, presentation development and delivery
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.

SPECIFIC QUALIFICATIONS, SKILLS & ABILITIES:

Certified Professional Ergonomist (CPE) or equivalent
CSP, CIH, or related EHS certification
Deep expertise in biomechanics, human performance, and fatigue management
Knowledge of safety management systems and injury prevention strategies
Strong understanding of wearable system design and material considerations
Ability to integrate ergonomics into both creative and operational environments
Advanced data analysis and problem-solving skills
Strong influencing and cross-functional leadership capabilities
Leads through influence in a global, matrixed organization
Balances safety, performance, and creative excellence
Drives enterprise consistency while enabling local flexibility
Champions continuous improvement and innovation
Reduction in MSDs and performer-related injuries
Integration of ergonomics into global EHS programs and capital processes
Adoption of ergonomics standards across creative and operational teams
Improvement in leading indicators (risk assessments, corrective actions)
Performer and employee safety perception and feedback

EDUCATION:

Bachelor’s degree in Ergonomics, Human Factors, Kinesiology, Engineering, Industrial Design, Occupational Health, or related field
Master’s degree preferred

EXPERIENCE:

10+ years in ergonomics, human factors, or occupational safety/health
Experience in global or multi-site environments
Direct experience with costume design, wearable systems, puppetry, or performance environments strongly preferred
Proven success delivering injury reduction and integrating ergonomics into operations and design

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Universal Creative Internship Video Transcript

[Ariel] The Universal Creative internship program is full of extraordinary opportunities for interns to gain hands-on work experience. [Jeff] Ever since I was a little kid, I always wanted to take part in designing spaces that creates some of the fondest memories for people. [Griffin] The idea of blending technology, engineering, and storytelling really spoke out to me. And I wanted to be an environment where I could learn for those who really know what they're doing. [Ariel] I looked and the job description was amazing. It was literally everything that I've ever wanted out of an internship. [Ana] Some of the cool things that I've been able to do is see a lot of behind the scenes about how the park is run, and just envisioning the future worlds of tomorrow. It's been a really cool experience just to see what's coming up. [Carey] I've done some really cool attraction walkthroughs. I've got to walk through Hulk and Kong Skull Island and Forbidden Journey, and those were really incredible experiences. [Griffin] I think the cool thing about the Universal Creative internship is, you have a lot of opportunities to work with others and do what you want to do. [Jeff] I never expected any sort of company to be like this. [Emily] I really feel like I can be myself here. Everyone's been so opening and welcome. I don't have to put on a mask. I don't have to be somebody that I'm not. I can just be my genuine, authentic self. [Carey] I would say the culture at Creative is really a community and teamwork based. [Ariel] Everyone's so invested into the interns, and that's something unique. [Ana] You can ask a question and you'll always get an answer. [Tyler] Everyone's always happy and I'm willing to help you out when you're trying to learn something new, or you don't know how to do something. [Griffin] And as a student, it's very important to get that career guidance as you go on through more classes, and it's been a really great opportunity to get that in a very open environment. [Carey] For future interns, I would just say network and learn as much as you can. It's a really incredible opportunity and everyone wants to help you out. [Emily] Embrace your time here. Take advantage of your time here because it goes by so fast. [Ana] There's no such thing as you're only doing one job here. [Griffin] You have a lot of opportunities to go outside of your scope of work as an intern. So use it as an opportunity to absorb everything like a sponge. [Ana] Join the Universal Creative team. The possibilities are endless.

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Orlando Tech Services Video Transcript

[SPEECH] This is where we work. [DESCRIPTION] Man standing above Kong maintenance bay, he waves over it. Jump to shot of two techs walking beside the ride vehicle. [SPEECH] Our maintenance bay, fact that we work on it, all of us as a team to get work on it, it’s pretty amazing. [DESCRIPTION] Two techs walking around the King Kong animatronic. Cut to shot of two techs facing the camera. [SPEECH] Hello my name is Vic and I’m a third shift tech lead. And I’m Felipe and I’m the in ride annual tech here at Skull Island. [DESCRIPTION] Ride vehicles move on the track. [TEXT] Third Shift Team Members like Felipe and Vic work overnight… [DESCRIPTION] Vic and Felipe look over the ride track. [TEXT] As part of Tech Services, their job is to maintain attraction safety and quality. [DESCRIPTION] Felipe stands in front of the Kong animatronic. [SPEECH FELIPE] So, I come in at 10. The park at night is a bit different, usually by the time I come in, you know, the park is shut down the guests have already left. [DESCRIPTION] Vic and Felipe walking the ride track. [SPEECH VIC] So the fun fact about this is that it is actually my handwriting. [DESCRIPTION] Vic motions to a unreadable marking on the track. [SPEECH VIC] Get here about nine o’clock. I do the work flow I see during the day as a lead I come in and delegate the work accordingly along with my techs. [DESCRIPTION] Vic and Felipe walking the ride track. Vic and Felipe standing over track. [TEXT] What is the most rewarding part of your role? [SPEECH VIC] One of the most rewarding things I enjoy about third shift is giving the guests the best show they could possibly get. [DESCRIPTION] Ride vehicles passing the Kong animatronic. Vic standing in front of a wall with a large skull behind him. [SPEECH FELIPE] And by the time I leave at 8:30 in the morning it’s early park admission so you get the accomplishment feeling, you know, because you already see all the people in the line getting ready to see what you just worked on at night. [DESCRIPTION] Felipe in front of the Kong animatronic. Felipe scanning one of the ride’s screens, Felipe walking the catwalk above the ride track. Vic standing in front of a large skull. [SPEECH VIC] We all work hard, we all work safe and efficient. [SPEECH FELIPE] We all made it possible. It’s priceless. [DESCRIPTION] Felipe in front of the Kong animatronic. Vic and Felipe on catwalk about ride track waving at the camera.

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Team Member Journey

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Johnathan’s Career Journey

2006

Busser
Line Production Cook

2007
2008

1st Cook
Sous Chef

2015
2018

Restaurant Chef

Team Member Journey

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Chloe's Career Journey

2017

Service Line
Food Runner

2017
2018

Food and Beverage Cash Coordinator
Barista

2021
2022

Barback

Team Member Journey

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Kristen

Director, Public Relations

Kristen's Career Journey

2001

Ride & Show Attendant (The E.T. Adventure)
Public Relations Intern

2006
Spring & Summer 2007

Event Management Temporary Assignment
Corporate Sales Coordinator

Fall 2007
2008

Public Relations Coordinator
Public Relations Representative

2010
2013

Manager, Public Relations
Sr. Manager, Public Relations

2019
2023

Director, Public Relations

Team Member Journey

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Sebby’s Career Journey

2017

3rd Shift Ride and Show Mech Tech
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2018
2021

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2022
2023

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2025

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LaQuindell's Career Journey

2011

Attendant, Park Services-Universal’s Wet n Wild
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2012
2017

Supervisor, Park Services-Grand Opening Team Universal’s Volcano Bay
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2018
2020

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Anthony's Career Journey

2016

Intern, Engineering
Technical Coordinator

2017
2017

Associate Software Developer
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2020

Team Member Journey

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Sr. Manager, Organizational Development (Former UO Intern)

Anisa's Career Journey

2005

Intern in Organizational Development
Assorted work around HR

2006
2007

Talent Acquisition Interviewer
Rep, Org Development

2008
2011

Sr Rep, Org Development
Specialist, Org Development

2013
2016

Manager, Org Development
Sr Manager, Org Development

2019

Team Member Journey

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CityWalk Duty Manager

Amanda Career Journey

2009

Pass Sales
Pass Sales Lead

2010
2011

Guest Services Coordinator
Guest Services Sr. Coordinator

2011
2013

Attractions Supervisor
Security Supervisor

2018
2022

Merchandise Assistant Manager
CityONE Manager

2025

Team Member Journey

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Manager, Entertainment

2016

Attractions Attendant
Temp Coordinator, Marquee Events

2017
2018

Attractions Attendant
Attractions Lead

2019
2020

Team Captain
Temp Attractions Supervisor

2021
2021

Attractions Supervisor
Stage Manager

2022
2023

Venue Manager
Assistant Manager, Entertainment

2023
2023

Manager, Entertainment

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A Universe of Global Opportunities

Universal Orlando Resort is an all-in-one entertainment destination that includes Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk and Universal Orlando Resort hotels. We bring unforgettable experiences alive for our guests, immersing them in legendary stories, fantastic journeys, exciting nightlife and more.