Technician, Show Control/Show Systems (On-Call) – Universal Horror Unleashed

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Universal Horror Unleashed
Job ID: 662750
Category: EntertainmentEntertainment, Technical Services,
Career Type: Seasonal
Location: Las Vegas, NV

UDX – Professional Generic

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Universal Destinations & Experiences are unique vacation destinations that are part of the NBCUniversal family. Our teams around the world create epic vacations for the entire family, delivering incredible experiences that place guests in the heart of powerful stories and adventures. No matter what your background is or where your interests lie, we invite you to explore opportunities in our Universe.

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Job Description & Requirements

JOB SUMMARY

Responsible for the highly skilled, discipline specific, technical operations of Show Control/Show Systems within Universal Horror Unleashed (UHU). Completes installations, routine maintenance and repairs as assigned to ensure show quality and positive guest experience. Ensures safety of self, guests, and other Team Members by taking proper safety precautions, following both state and company specific standards. Provides installations, show control modifications, and re-programming for the assistance for any Entertainment set and design changes for the operation, seasonal offerings, and special events, ensuring proper installation from a safety and design perspective.

JOB RESPONSIBILITIES

Serves as key Show Controls/Show Systems technical expert for Universal Horror Unleashed. Installs, operates, and maintains show control and show system technology and equipment as designed. Completes routine maintenance on all show control and show systems equipment to ensure safety standards and proper daily operation. Supports show control modifications and re-programming efforts in partnership with Entertainment for maintaining the creative intent and integration of new concepts/designs.
Performs routine inspections and preventative measures including but not limited to file and show systems equipment checks and testing, archiving and backing up show files, installation and maintenance reviews of software updates, and leading calibration or replacement of Show Control components as needed on the UHU Show Control Systems. These show control systems include Medialon, Q-SYS, Arduino, Raspberry PI and Networked systems (audio, lighting, video), and more which require continuous inspections to ensure an efficient operation.
Troubleshoots system failures and provide immediate and long-term corrective actions that will improve operation reliability and safety. Involves researching solutions for defective components and instructional information to complete the repair process when required. This entails logical extensive troubleshooting, referencing of technical drawings/manuals and specifications and tracking history of past failures and solutions.
Assists in implementing show quality and performance standards as defined by Entertainment and Technical Management. Provides data entry into a logged tracking system including inspections, corrective actions, and/or repairs made while listing parts required and utilized to maintain accuracy of usage.
Responsible for effectively communicating necessary information, pertaining to the technical operation of UHU to both upper management and affected Team Members. Completes necessary reporting through the proper systems including Maximo to ensure effective communication between shifts as well as with Technical Management and Technical Coordinators.
Maintains a working knowledge of Q-SYS and other Entertainment show systems, staying up to date with industry standards, tools, technologies to find more efficient ways to operate and high show quality. Completes all state and company mandated training and maintains any required license renewals.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

Individual Contributor

ADDITIONAL INFORMATION:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

Knowledge of Medialon, Q-SYS, Arduino, and Raspberry PI Programming.
Experience in computer networking, infrastructure, and troubleshooting systems.

Strong Problem-Solving skills and attention to detail.

Ability to work in a team environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Any required local and state certifications including OSHA 10 and Q-SYS Level 1. Q-SYS Level 2 VisionSuite Certification is preferred.
Must be able to obtain LVMPD Non-Gaming work card upon employment.

EDUCATION:

Associate’s degree in related field is preferred.

EXPERIENCE:

3+ years of show controls/show systems experience is required, 1+ year of experience within the professional entertainment or themed entertainment industry is preferred; or equivalent combination of education and experience.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.

Universal Horror Unleashed. Here you can.

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[Ariel] The Universal Creative internship program is full of extraordinary opportunities for interns to gain hands-on work experience. [Jeff] Ever since I was a little kid, I always wanted to take part in designing spaces that creates some of the fondest memories for people. [Griffin] The idea of blending technology, engineering, and storytelling really spoke out to me. And I wanted to be an environment where I could learn for those who really know what they're doing. [Ariel] I looked and the job description was amazing. It was literally everything that I've ever wanted out of an internship. [Ana] Some of the cool things that I've been able to do is see a lot of behind the scenes about how the park is run, and just envisioning the future worlds of tomorrow. It's been a really cool experience just to see what's coming up. [Carey] I've done some really cool attraction walkthroughs. I've got to walk through Hulk and Kong Skull Island and Forbidden Journey, and those were really incredible experiences. [Griffin] I think the cool thing about the Universal Creative internship is, you have a lot of opportunities to work with others and do what you want to do. [Jeff] I never expected any sort of company to be like this. [Emily] I really feel like I can be myself here. Everyone's been so opening and welcome. I don't have to put on a mask. I don't have to be somebody that I'm not. I can just be my genuine, authentic self. [Carey] I would say the culture at Creative is really a community and teamwork based. [Ariel] Everyone's so invested into the interns, and that's something unique. [Ana] You can ask a question and you'll always get an answer. [Tyler] Everyone's always happy and I'm willing to help you out when you're trying to learn something new, or you don't know how to do something. [Griffin] And as a student, it's very important to get that career guidance as you go on through more classes, and it's been a really great opportunity to get that in a very open environment. [Carey] For future interns, I would just say network and learn as much as you can. It's a really incredible opportunity and everyone wants to help you out. [Emily] Embrace your time here. Take advantage of your time here because it goes by so fast. [Ana] There's no such thing as you're only doing one job here. [Griffin] You have a lot of opportunities to go outside of your scope of work as an intern. So use it as an opportunity to absorb everything like a sponge. [Ana] Join the Universal Creative team. The possibilities are endless.

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Team Member Journey

“Universal is always finding ways to improve and separate from the rest. A lot of the Chefs here are like family to me. We have a caring culture and a disciplined one as well. We set up systems to ensure we are ready for success no matter what comes our way. I love working here, and as I continue to grow I will never forget the feeling of the teamwork I had when I started here 13 years ago. I carry that everywhere I go.”

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Johnathan’s Career Journey

2006

Busser
Line Production Cook

2007
2008

1st Cook
Sous Chef

2015
2018

Restaurant Chef

Team Member Journey

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Chloe's Career Journey

2017

Service Line
Food Runner

2017
2018

Food and Beverage Cash Coordinator
Barista

2021
2022

Barback

Team Member Journey

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Kristen's Career Journey

2001

Ride & Show Attendant (The E.T. Adventure)
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2006
Spring & Summer 2007

Event Management Temporary Assignment
Corporate Sales Coordinator

Fall 2007
2008

Public Relations Coordinator
Public Relations Representative

2010
2013

Manager, Public Relations
Sr. Manager, Public Relations

2019
2023

Director, Public Relations

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Jonathan’s Career Journey

2014

Electrical Tech II
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2016
2017

Technical Services – Utilities Coordinator
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2020
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2011

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2012
2017

Supervisor, Park Services-Grand Opening Team Universal’s Volcano Bay
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2018
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Anthony's Career Journey

2016

Intern, Engineering
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2017
2017

Associate Software Developer
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2020

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Anisa's Career Journey

2005

Intern in Organizational Development
Assorted work around HR

2006
2007

Talent Acquisition Interviewer
Rep, Org Development

2008
2011

Sr Rep, Org Development
Specialist, Org Development

2013
2016

Manager, Org Development
Sr Manager, Org Development

2019

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Universal Orlando Resort is an all-in-one entertainment destination that includes Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk and Universal Orlando Resort hotels. We bring unforgettable experiences alive for our guests, immersing them in legendary stories, fantastic journeys, exciting nightlife and more.