Animations Technician – Controls

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Universal Studios Hollywood
Job ID: 510792
Category: Technical ServicesTechnical Services,
Career Type: Full Time
Location: Hollywood, CA

USH – Tech Services

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Here you can
bring movies to life.

Our Technical Services team is responsible for maintaining our shows, rides, attractions, and facilities throughout the park. Our team of highly skilled technicians provide unique solutions and dynamic service to ensure the very best show quality for our guests.

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Job Description & Requirements

The Animations Technician – CONTROLS – supports the sustaining engineering activities of the Technical Services Controls Engineering team. This role is responsible for troubleshooting industrial control, show control, and network systems within rides & attractions employed in the theme park, as well as all the show quality elements, such as show characters, show effects, and other duties assigned within the Technical Services Department at Universal Studios Hollywood (“USH”). Additionally, the Animations Controls Technician works with controls engineers to sustain the rides and attractions, providing input on potential design optimizations and upgrades. The person in this role also supports the commissioning and testing of all design optimizations, as well as new attraction installations.

Responsibilities

Essential: Configures, sustains, troubleshoots, and assists repairs to complex electro-mechanical equipment, programmable logic controllers, and machinery. Maintenance and installation activities are limited, however, a very strong ability to troubleshoot, configure, and sustain the systems is essential.
Respond and resolve reliability issues that affect controls systems and show quality of all characters and effects in a timely manner.
Communicate accurately and in a timely manner, matters that pertain to the operational status/readiness of all attractions and show venues.
Assess and then clearly communicate objectives and direction to other technicians, while troubleshooting and relaying status information to direct management, clients, and stakeholders.
Support requests of all operating groups/departments within USH in a timely and professional manner.
Adhere to all EHS and Standard Operating Procedures within Attraction Services and USH at large
Ensure that all sustaining work, inclusive of attraction downtime response and design optimizations, is properly documented.
Assist in the development and implementation of processes, which enhance system efficiencies and increase productivity.
Promote and provide extraordinary guest service for both internal and external guests.
Maintain proficiency in all areas as it pertains to his/her area(s) of responsibilities assigned.

General Qualifications/Requirements:

Must be 18 years of age or older
Associate degree (AA) from a two-year college/technical school in applicable discipline(s) or equivalent experience
Ability & willingness to work a variety of schedules, overtime, weekends, and holidays with short notice.
Ability and willingness to respond to incidents in locations requiring climbing, fall-protection, and other non-traditional work-environments.
Must possess excellent interpersonal communication skills both verbal and written on a technical level.
Able to work independently
Strong team player that is focused on the success of the team
Strong leadership ability
Requires moderate to heavy physical exertion
Must be able to lift, carry, push, and pull heavy materials and objects up to 50lbs.
Must be able to stand, walk, bend, stoop, climb, etc. for extended periods of time.

Starting pay rate for this role is $33.93 per hour

Additional Information:

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing Staffing.Support@udx.com

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[Ariel] The Universal Creative internship program is full of extraordinary opportunities for interns to gain hands-on work experience. [Jeff] Ever since I was a little kid, I always wanted to take part in designing spaces that creates some of the fondest memories for people. [Griffin] The idea of blending technology, engineering, and storytelling really spoke out to me. And I wanted to be an environment where I could learn for those who really know what they're doing. [Ariel] I looked and the job description was amazing. It was literally everything that I've ever wanted out of an internship. [Ana] Some of the cool things that I've been able to do is see a lot of behind the scenes about how the park is run, and just envisioning the future worlds of tomorrow. It's been a really cool experience just to see what's coming up. [Carey] I've done some really cool attraction walkthroughs. I've got to walk through Hulk and Kong Skull Island and Forbidden Journey, and those were really incredible experiences. [Griffin] I think the cool thing about the Universal Creative internship is, you have a lot of opportunities to work with others and do what you want to do. [Jeff] I never expected any sort of company to be like this. [Emily] I really feel like I can be myself here. Everyone's been so opening and welcome. I don't have to put on a mask. I don't have to be somebody that I'm not. I can just be my genuine, authentic self. [Carey] I would say the culture at Creative is really a community and teamwork based. [Ariel] Everyone's so invested into the interns, and that's something unique. [Ana] You can ask a question and you'll always get an answer. [Tyler] Everyone's always happy and I'm willing to help you out when you're trying to learn something new, or you don't know how to do something. [Griffin] And as a student, it's very important to get that career guidance as you go on through more classes, and it's been a really great opportunity to get that in a very open environment. [Carey] For future interns, I would just say network and learn as much as you can. It's a really incredible opportunity and everyone wants to help you out. [Emily] Embrace your time here. Take advantage of your time here because it goes by so fast. [Ana] There's no such thing as you're only doing one job here. [Griffin] You have a lot of opportunities to go outside of your scope of work as an intern. So use it as an opportunity to absorb everything like a sponge. [Ana] Join the Universal Creative team. The possibilities are endless.

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Orlando Tech Services Video Transcript

[SPEECH] This is where we work. [DESCRIPTION] Man standing above Kong maintenance bay, he waves over it. Jump to shot of two techs walking beside the ride vehicle. [SPEECH] Our maintenance bay, fact that we work on it, all of us as a team to get work on it, it’s pretty amazing. [DESCRIPTION] Two techs walking around the King Kong animatronic. Cut to shot of two techs facing the camera. [SPEECH] Hello my name is Vic and I’m a third shift tech lead. And I’m Felipe and I’m the in ride annual tech here at Skull Island. [DESCRIPTION] Ride vehicles move on the track. [TEXT] Third Shift Team Members like Felipe and Vic work overnight… [DESCRIPTION] Vic and Felipe look over the ride track. [TEXT] As part of Tech Services, their job is to maintain attraction safety and quality. [DESCRIPTION] Felipe stands in front of the Kong animatronic. [SPEECH FELIPE] So, I come in at 10. The park at night is a bit different, usually by the time I come in, you know, the park is shut down the guests have already left. [DESCRIPTION] Vic and Felipe walking the ride track. [SPEECH VIC] So the fun fact about this is that it is actually my handwriting. [DESCRIPTION] Vic motions to a unreadable marking on the track. [SPEECH VIC] Get here about nine o’clock. I do the work flow I see during the day as a lead I come in and delegate the work accordingly along with my techs. [DESCRIPTION] Vic and Felipe walking the ride track. Vic and Felipe standing over track. [TEXT] What is the most rewarding part of your role? [SPEECH VIC] One of the most rewarding things I enjoy about third shift is giving the guests the best show they could possibly get. [DESCRIPTION] Ride vehicles passing the Kong animatronic. Vic standing in front of a wall with a large skull behind him. [SPEECH FELIPE] And by the time I leave at 8:30 in the morning it’s early park admission so you get the accomplishment feeling, you know, because you already see all the people in the line getting ready to see what you just worked on at night. [DESCRIPTION] Felipe in front of the Kong animatronic. Felipe scanning one of the ride’s screens, Felipe walking the catwalk above the ride track. Vic standing in front of a large skull. [SPEECH VIC] We all work hard, we all work safe and efficient. [SPEECH FELIPE] We all made it possible. It’s priceless. [DESCRIPTION] Felipe in front of the Kong animatronic. Vic and Felipe on catwalk about ride track waving at the camera.

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