Senior Manager, Controls Engineering

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Universal Orlando Resort
Job ID: 668668
Category: ManagementEngineering, Management,
Career Type: Regular (Full-Time)
Location: Orlando, FL

Orlando – Technical Services

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Here you can
maintain the fun.

Use your technical and mechanical skills to keep our resort in perfect working order. That means making sure that our Universe is show ready and safe for our guests!

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Job Description & Requirements

JOB SUMMARY:

Manages Controls engineering efforts associated with safety compliance, improved ride reliability and enhanced show quality for all of the high technology ride and show attractions at Universal Orlando Resort. The manager will also assist the Vice President in maintaining cost controls within Engineering’s assigned budget. Work with the attractions to identify, define, and prioritize capital issues to realize optimum cost-of-ownership of Universal Orlando’s assets in Rides and Shows.

MAJOR RESPONSIBILITIES:

Manage and lead the Controls Engineering Department. Support the overall goals and priorities of the department to achieve the highest standards of safety and reliability. Inspire customer service attitude and instill a tradition of continuous process improvement throughout the team. Emphasize reduced cost-of-ownership of the Rides and Attractions through superior engineering and cost savings through improvements in preventative maintenance effectiveness and cost avoidance through proactive measures to reduce equipment failures and collateral damage.
Ensure that Controls reengineering tasks for the Rides and Attractions are performed to the highest standards of safety, reliability and quality. Ensure compliance with al applicable codes, regulations and standards including: AISC, ASME, ASTM, ANSI, AWS, JIC, NEC and OSHA among others. Ensure that downtime efforts are kept to a minimum through appropriate partnership with tech services, focusing on preventive maintenance.
Serve as Safety Control System expert to maintain configuration management of hardware and software documentation in accordance with Engineering guidelines for proper archiving and security. Prepare Ride control system documentation as required including ensuring all configurations files are in Asset Centre, etc. Prepare comprehensive Engineering reports showing technical analysis, design solutions and “learned best practices”. Conduct technical reliability evaluations of Engineering design concepts and design constructs. Develop risk analysis studies of new designs to improve ride reliability and maintainability.
Manage staff, including selection, hiring, induction, training, performance appraisal and IDP to ensure overall increase in knowledge, experience, responsibility and individual accountabilities Lead, motivate and inspire the Engineering Team by providing design reviews, staff meetings, stimulating culture and challenging environment that recognizes achievement, promotes effective communications and develops individuals to achieve their maximum level of performance and ensure a best in class Engineering Department. Manage Rockwell Assurance partners, and Obsolescence initiatives.
Coordinate and facilitate inter and intra-department partners and external resources including: Attraction maintenance group(s), Document Control, Environmental Health and Safety, Facilities, Finance, Human Resources, Landscape and Water Quality, Operations, Outside Vendors, Quality Assurance, Security, and Sustaining Engineering. Maintain, and encourage within subordinates, close and friendly working relationships; model by example.
Manage spending within assigned budget guidelines and minimize overtime worked. Assist in identifying and developing detailed budget plans for tasks and projects that reduce cost of ownership of the attractions.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

EDUCATION:

Bachelor’s Degree from a four-year college or university in Electrical Engineering, Electrical Engineering Technology or related fields is required
Master’s Degree from an accredited college or university in Electrical Engineering, Electrical Engineering Technology or related fields is preferred

EXPERIENCE:

10+ Years: Experience in an Engineering environment focuses primarily on control and automation systems, preferably in a theme park environment; interacting with other Engineering and Maintenance Department disciplines
Experience with:
- Allen-Bradley PLC based control systems
- AC and DC motors and motor control systems
- Motion control systems
- Show and animation control systems
Proficiency with personal computers using Win95, word processing and spreadsheets
Proficiency with complex diagnostic test equipment, proficiency in control systems drawings and technical documents.
Cognizance in ASTM regulations applying to theme parks, and the NEC are also required.
8+ years project management functions especially in the area of technical compliance, scheduling and budgeting; performing technical support functions in regards to control systems, motor and motion control systems

AND

10+ years demonstrated experience in electrical engineering, control system design and installation utilizing PLC’s, ladder logic, variable frequency drives and servo control systems, process and/or machine safety, field experience with Theme Park technical environment and process control fault analysis/isolation experience required
Equivalent combination of education and experience

CERTIFICATIONS, LICENSES, REGISTRATIONS:

PLC controls programming, maintenance, and troubleshooting; required
AC/DC Drives (motor controls) Configuration, maintenance, and troubleshooting; required
Cisco networking and wireless network certifications; preferred

ADDITIONAL INFORMATION:

Strong analytical skills to perform engineering calculations for design, analysis, test and implementation of electrical and control systems.
High Level of knowledge and experience in the design of safety critical systems, ISO 13849-1, ISO 13849-2, ISO12100 standards, IEC60204-1, IEC62061, PL safety levels, and UL 508A, NEC, ASTM, ASTM F24 Standards and UO’s Safety Standards.
A strong background in servo controls as applied for hydraulic, pneumatic, and electromotive motion control systems is required.
High Level of knowledge of Allen Bradley PLC Systems, “C”, Visual Basic, and other software platforms. Experience utilizing PLC-5, SLC-500, ControlLogix, CompactLogix, PanelBuilder 1400E, PanelBuilder32, RSView 32, RSLinx, RSLogix (5 thru 5000), RSNetworx, Allen-Bradley PLC, and AC/DC motor control systems.
Ability to perform engineering calculations commensurate with Baccalaureate training in electrical, electronic and software engineering.
Experience with generation of control system specifications, acceptance test procedures, technical compliance, system risk assessments and failure analysis.
Proven application experience utilizing the following products and networks. Anitech, Gilderfluke show system controllers, 1305, 1336, 750 series AB variable frequency drives, Data Highway Plus, Remote I/O, ControlNet, DeviceNet, Ethernet, DMX and SMPTE.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Universal Creative Internship Video Transcript

[Ariel] The Universal Creative internship program is full of extraordinary opportunities for interns to gain hands-on work experience. [Jeff] Ever since I was a little kid, I always wanted to take part in designing spaces that creates some of the fondest memories for people. [Griffin] The idea of blending technology, engineering, and storytelling really spoke out to me. And I wanted to be an environment where I could learn for those who really know what they're doing. [Ariel] I looked and the job description was amazing. It was literally everything that I've ever wanted out of an internship. [Ana] Some of the cool things that I've been able to do is see a lot of behind the scenes about how the park is run, and just envisioning the future worlds of tomorrow. It's been a really cool experience just to see what's coming up. [Carey] I've done some really cool attraction walkthroughs. I've got to walk through Hulk and Kong Skull Island and Forbidden Journey, and those were really incredible experiences. [Griffin] I think the cool thing about the Universal Creative internship is, you have a lot of opportunities to work with others and do what you want to do. [Jeff] I never expected any sort of company to be like this. [Emily] I really feel like I can be myself here. Everyone's been so opening and welcome. I don't have to put on a mask. I don't have to be somebody that I'm not. I can just be my genuine, authentic self. [Carey] I would say the culture at Creative is really a community and teamwork based. [Ariel] Everyone's so invested into the interns, and that's something unique. [Ana] You can ask a question and you'll always get an answer. [Tyler] Everyone's always happy and I'm willing to help you out when you're trying to learn something new, or you don't know how to do something. [Griffin] And as a student, it's very important to get that career guidance as you go on through more classes, and it's been a really great opportunity to get that in a very open environment. [Carey] For future interns, I would just say network and learn as much as you can. It's a really incredible opportunity and everyone wants to help you out. [Emily] Embrace your time here. Take advantage of your time here because it goes by so fast. [Ana] There's no such thing as you're only doing one job here. [Griffin] You have a lot of opportunities to go outside of your scope of work as an intern. So use it as an opportunity to absorb everything like a sponge. [Ana] Join the Universal Creative team. The possibilities are endless.

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Orlando Tech Services Video Transcript

[SPEECH] This is where we work. [DESCRIPTION] Man standing above Kong maintenance bay, he waves over it. Jump to shot of two techs walking beside the ride vehicle. [SPEECH] Our maintenance bay, fact that we work on it, all of us as a team to get work on it, it’s pretty amazing. [DESCRIPTION] Two techs walking around the King Kong animatronic. Cut to shot of two techs facing the camera. [SPEECH] Hello my name is Vic and I’m a third shift tech lead. And I’m Felipe and I’m the in ride annual tech here at Skull Island. [DESCRIPTION] Ride vehicles move on the track. [TEXT] Third Shift Team Members like Felipe and Vic work overnight… [DESCRIPTION] Vic and Felipe look over the ride track. [TEXT] As part of Tech Services, their job is to maintain attraction safety and quality. [DESCRIPTION] Felipe stands in front of the Kong animatronic. [SPEECH FELIPE] So, I come in at 10. The park at night is a bit different, usually by the time I come in, you know, the park is shut down the guests have already left. [DESCRIPTION] Vic and Felipe walking the ride track. [SPEECH VIC] So the fun fact about this is that it is actually my handwriting. [DESCRIPTION] Vic motions to a unreadable marking on the track. [SPEECH VIC] Get here about nine o’clock. I do the work flow I see during the day as a lead I come in and delegate the work accordingly along with my techs. [DESCRIPTION] Vic and Felipe walking the ride track. Vic and Felipe standing over track. [TEXT] What is the most rewarding part of your role? [SPEECH VIC] One of the most rewarding things I enjoy about third shift is giving the guests the best show they could possibly get. [DESCRIPTION] Ride vehicles passing the Kong animatronic. Vic standing in front of a wall with a large skull behind him. [SPEECH FELIPE] And by the time I leave at 8:30 in the morning it’s early park admission so you get the accomplishment feeling, you know, because you already see all the people in the line getting ready to see what you just worked on at night. [DESCRIPTION] Felipe in front of the Kong animatronic. Felipe scanning one of the ride’s screens, Felipe walking the catwalk above the ride track. Vic standing in front of a large skull. [SPEECH VIC] We all work hard, we all work safe and efficient. [SPEECH FELIPE] We all made it possible. It’s priceless. [DESCRIPTION] Felipe in front of the Kong animatronic. Vic and Felipe on catwalk about ride track waving at the camera.

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Team Member Journey

“Universal is always finding ways to improve and separate from the rest. A lot of the Chefs here are like family to me. We have a caring culture and a disciplined one as well. We set up systems to ensure we are ready for success no matter what comes our way. I love working here, and as I continue to grow I will never forget the feeling of the teamwork I had when I started here 13 years ago. I carry that everywhere I go.”

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Johnathan’s Career Journey

2006

Busser
Line Production Cook

2007
2008

1st Cook
Sous Chef

2015
2018

Restaurant Chef

Team Member Journey

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Chloe Barback

Chloe's Career Journey

2017

Service Line
Food Runner

2017
2018

Food and Beverage Cash Coordinator
Barista

2021
2022

Barback

Team Member Journey

“I was always a fan of Universal Orlando Resort and visited the parks frequently growing up, so when I was ready for my first job while in high school, I knew this was the place I wanted to be. But I never imagined that my part-time job would turn into an exciting career! The ability to grow within the organization is one of the things I love most about Universal Orlando. Growth is an important part of the culture and no matter where you begin your journey, there’s opportunity to explore different areas and find your passion. I also love that there’s always something new and exciting happening at our destination for guests, including new attractions, events and more. The constant rollout of innovative new experiences makes it extremely fun and rewarding to be a part of the team!”

Kristen

Director, Public Relations

Kristen's Career Journey

2001

Ride & Show Attendant (The E.T. Adventure)
Public Relations Intern

2006
Spring & Summer 2007

Event Management Temporary Assignment
Corporate Sales Coordinator

Fall 2007
2008

Public Relations Coordinator
Public Relations Representative

2010
2013

Manager, Public Relations
Sr. Manager, Public Relations

2019
2023

Director, Public Relations

Team Member Journey

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Sebby Water Quality Manager

Sebby’s Career Journey

2017

3rd Shift Ride and Show Mech Tech
2nd Shift Animation Control Tech US West

2018
2021

2nd Shift Lead Ride and Show Tech USF East
2nd Shift Ride and Show Supervisor USF West

2022
2023

3rd Shift Ride and Show Supervisor
Water Quality Manager

2025

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LaQuindell's Career Journey

2011

Attendant, Park Services-Universal’s Wet n Wild
Supervisor, Park Services-Universal’s Wet n Wild

2012
2017

Supervisor, Park Services-Grand Opening Team Universal’s Volcano Bay
Supervisor, Aquatics/ Park Operations-Universal’s Volcano Bay

2018
2020

Supervisor Park/Operation Services Universal’s Volcano Bay

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Anthony

Software Developer, Universal Creative

Anthony's Career Journey

2016

Intern, Engineering
Technical Coordinator

2017
2017

Associate Software Developer
Software Developer

2020

Team Member Journey

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Anisa

Sr. Manager, Organizational Development (Former UO Intern)

Anisa's Career Journey

2005

Intern in Organizational Development
Assorted work around HR

2006
2007

Talent Acquisition Interviewer
Rep, Org Development

2008
2011

Sr Rep, Org Development
Specialist, Org Development

2013
2016

Manager, Org Development
Sr Manager, Org Development

2019

Team Member Journey

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Amanda

CityWalk Duty Manager

Amanda Career Journey

2009

Pass Sales
Pass Sales Lead

2010
2011

Guest Services Coordinator
Guest Services Sr. Coordinator

2011
2013

Attractions Supervisor
Security Supervisor

2018
2022

Merchandise Assistant Manager
CityONE Manager

2025

Team Member Journey

"Growing up in Florida, Universal was a source of unforgettable memories for me and my family, and I was always drawn to the immersive experiences that we create. I remember watching Poseidon’s Fury for the first time and my immediate desire to be a part of experiences like that when I was older. What has driven me every day at Universal since becoming a Team Member in 2016 is our culture which focuses on supporting Team Members to reach new opportunities and where every moment can make a lasting impact. I value the time I get to walk around and see the impact what we do every day has on both our Guests and our Team Members. Even more than that, I love the time I get to spend with Team Members discussing their growth and career goals and I value getting to guide others and help them feel supported in the same way other leaders did for me”

Dalton

Manager, Entertainment

2016

Attractions Attendant
Temp Coordinator, Marquee Events

2017
2018

Attractions Attendant
Attractions Lead

2019
2020

Team Captain
Temp Attractions Supervisor

2021
2021

Attractions Supervisor
Stage Manager

2022
2023

Venue Manager
Assistant Manager, Entertainment

2023
2023

Manager, Entertainment

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A Universe of Global Opportunities

Universal Orlando Resort is an all-in-one entertainment destination that includes Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk and Universal Orlando Resort hotels. We bring unforgettable experiences alive for our guests, immersing them in legendary stories, fantastic journeys, exciting nightlife and more.