Sous Chef – Margaritaville

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Universal Studios Hollywood
Job ID: 744000153593599
Category: Food & BeverageCW Operations,
Career Type: Full-time
Location: Universal City, CA

USH – CityWalk

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Here you can
bring movies to life.

Joining our team means exploring different venues, trying new things, and building a career out of having fun. Working here means entertaining and feeding our guests with music, shopping, and diverse restaurants and cuisine. Experience Universal CityWalk Hollywood where every day is an opportunity to take action.

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Job Description & Requirements

Company Description

NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

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Job Description

The Sous Chef – Margaritaville, will be responsible for directing, managing and successfully operating a high volume branded concept on CityWalk. As Sous Chef, the position will be a primary “go-to” for the kitchen team and responsible for the functions and flow of the back of the house.

The Sous Chef is responsible for ensuring that the food served always meets or exceeds standards of excellence. While this position will report to the Restaurant Chef, this position is responsible for setting the expectations for all kitchen team members to maximize productivity. This individual must be able to work effectively with limited supervision and demonstrate leadership to motivate others.

Essential Functions:

Drive operating profit goals and sales.
Optimize profits by controlling food, beverage, and labor costs.
Consistently achieve operational excellence.
Develop and retain exceptional talent.
Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment.
Partner with Human Resources to train and develop restaurant leaders at every level.
Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor.
Communicate restaurant results to the Restaurant Chef and General Manager with recommendations for improvement.
Ensure high Team Member and Guest Engagement.
Mentors and counsels team members and enforce appropriate policies and procedures ensuring that everything is within compliance of venue and company standards.
Promote company’s mission and values.
Ensure company policy and brand standards are followed.
Optimize profits by controlling food, beverage, and labor costs.
Prepare and present hourly team member reviews.
Complete all tasks assigned by the Executive Sous Chef on time.

Responsibilities Include:

Order supplies, food and ingredients based on rapidly shifting demand.
Hire and train kitchen staff in specific stations, and cross-train as necessary.
Create schedules for kitchen staff to ensure there are always enough workers to meet the demand.
Maintain inventory levels and conduct full inventories.
Schedule and oversee necessary maintenance and repairs on kitchen appliances.
Assist the management team with menu changes and adjustments.
Respond personally to guest questions, special recipe requests and complaints.
Maintain a clean workspace and all times.
Work at a fast and efficient pace. The Sous Chef is a “working chef.”
Ability to read and follow recipes as well as follow up with prep and line cooks food preparation.
Has a thorough knowledge of food cost, labor cost and inventory functions.
Chemical safety comprehension.
Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor, and profitability.
Exceed annual operating profit targets.

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Qualifications

Basic Requirements:

Bachelor’s degree in Business, Hospitality Management or a related field; or equivalent combination of education and experience.
Minimum of 5 years of management experience in high quality chain or independent restaurant group.
Thorough knowledge of MS Excel, Word, PowerPoint and POS systems.
Ability to work rotating schedules, holidays, weekends and nights.

Desired Characteristics:

Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff.
Excellent management skills in leading a diverse team and working under tight and fast track deadlines.
Strong P&L experience, command of budgeting and costs controls.
Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.
Ability to effectively communicate across all lines of business, and with all levels of management.
Strong organizational, planning, delegation, mentoring and coaching skills.
A strong passion for delivering the highest quality of guest service and superior food concepts.

Additional Requirements:

(Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,304 – 75,000 (SIC eligible)

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Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

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These pillars are the foundation of Universal Creative and reflect the values we embody every day.

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We push ourselves to be our best. We lead change and solve problems, because the next thing we do should always be better than the last thing we did.

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We want you to be you. We believe that the unique and bold spirit of our team is what fuels our unbridled creativity and unparalleled innovation.

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Work shoes
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Meal vouchers
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Paid opportunities to grow your career
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Universal Creative Internship Video Transcript

[Ariel] The Universal Creative internship program is full of extraordinary opportunities for interns to gain hands-on work experience. [Jeff] Ever since I was a little kid, I always wanted to take part in designing spaces that creates some of the fondest memories for people. [Griffin] The idea of blending technology, engineering, and storytelling really spoke out to me. And I wanted to be an environment where I could learn for those who really know what they're doing. [Ariel] I looked and the job description was amazing. It was literally everything that I've ever wanted out of an internship. [Ana] Some of the cool things that I've been able to do is see a lot of behind the scenes about how the park is run, and just envisioning the future worlds of tomorrow. It's been a really cool experience just to see what's coming up. [Carey] I've done some really cool attraction walkthroughs. I've got to walk through Hulk and Kong Skull Island and Forbidden Journey, and those were really incredible experiences. [Griffin] I think the cool thing about the Universal Creative internship is, you have a lot of opportunities to work with others and do what you want to do. [Jeff] I never expected any sort of company to be like this. [Emily] I really feel like I can be myself here. Everyone's been so opening and welcome. I don't have to put on a mask. I don't have to be somebody that I'm not. I can just be my genuine, authentic self. [Carey] I would say the culture at Creative is really a community and teamwork based. [Ariel] Everyone's so invested into the interns, and that's something unique. [Ana] You can ask a question and you'll always get an answer. [Tyler] Everyone's always happy and I'm willing to help you out when you're trying to learn something new, or you don't know how to do something. [Griffin] And as a student, it's very important to get that career guidance as you go on through more classes, and it's been a really great opportunity to get that in a very open environment. [Carey] For future interns, I would just say network and learn as much as you can. It's a really incredible opportunity and everyone wants to help you out. [Emily] Embrace your time here. Take advantage of your time here because it goes by so fast. [Ana] There's no such thing as you're only doing one job here. [Griffin] You have a lot of opportunities to go outside of your scope of work as an intern. So use it as an opportunity to absorb everything like a sponge. [Ana] Join the Universal Creative team. The possibilities are endless.

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Orlando Tech Services Video Transcript

[SPEECH] This is where we work. [DESCRIPTION] Man standing above Kong maintenance bay, he waves over it. Jump to shot of two techs walking beside the ride vehicle. [SPEECH] Our maintenance bay, fact that we work on it, all of us as a team to get work on it, it’s pretty amazing. [DESCRIPTION] Two techs walking around the King Kong animatronic. Cut to shot of two techs facing the camera. [SPEECH] Hello my name is Vic and I’m a third shift tech lead. And I’m Felipe and I’m the in ride annual tech here at Skull Island. [DESCRIPTION] Ride vehicles move on the track. [TEXT] Third Shift Team Members like Felipe and Vic work overnight… [DESCRIPTION] Vic and Felipe look over the ride track. [TEXT] As part of Tech Services, their job is to maintain attraction safety and quality. [DESCRIPTION] Felipe stands in front of the Kong animatronic. [SPEECH FELIPE] So, I come in at 10. The park at night is a bit different, usually by the time I come in, you know, the park is shut down the guests have already left. [DESCRIPTION] Vic and Felipe walking the ride track. [SPEECH VIC] So the fun fact about this is that it is actually my handwriting. [DESCRIPTION] Vic motions to a unreadable marking on the track. [SPEECH VIC] Get here about nine o’clock. I do the work flow I see during the day as a lead I come in and delegate the work accordingly along with my techs. [DESCRIPTION] Vic and Felipe walking the ride track. Vic and Felipe standing over track. [TEXT] What is the most rewarding part of your role? [SPEECH VIC] One of the most rewarding things I enjoy about third shift is giving the guests the best show they could possibly get. [DESCRIPTION] Ride vehicles passing the Kong animatronic. Vic standing in front of a wall with a large skull behind him. [SPEECH FELIPE] And by the time I leave at 8:30 in the morning it’s early park admission so you get the accomplishment feeling, you know, because you already see all the people in the line getting ready to see what you just worked on at night. [DESCRIPTION] Felipe in front of the Kong animatronic. Felipe scanning one of the ride’s screens, Felipe walking the catwalk above the ride track. Vic standing in front of a large skull. [SPEECH VIC] We all work hard, we all work safe and efficient. [SPEECH FELIPE] We all made it possible. It’s priceless. [DESCRIPTION] Felipe in front of the Kong animatronic. Vic and Felipe on catwalk about ride track waving at the camera.

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Team Member Journey

“Universal is always finding ways to improve and separate from the rest. A lot of the Chefs here are like family to me. We have a caring culture and a disciplined one as well. We set up systems to ensure we are ready for success no matter what comes our way. I love working here, and as I continue to grow I will never forget the feeling of the teamwork I had when I started here 13 years ago. I carry that everywhere I go.”

Chef Johnathan Restaurant Chef

Johnathan’s Career Journey

2006

Busser
Line Production Cook

2007
2008

1st Cook
Sous Chef

2015
2018

Restaurant Chef

Team Member Journey

“What has excited me to stay with Universal Orlando Resort is the opportunity for growth and the recognition I have received in the short amount of time I have been with the company. Universal is a great place to grow and develop. If you make your career goals clear to your management team, they will provide the assistance to guide you towards success.”

Chloe Barback

Chloe's Career Journey

2017

Service Line
Food Runner

2017
2018

Food and Beverage Cash Coordinator
Barista

2021
2022

Barback

Team Member Journey

“I was always a fan of Universal Orlando Resort and visited the parks frequently growing up, so when I was ready for my first job while in high school, I knew this was the place I wanted to be. But I never imagined that my part-time job would turn into an exciting career! The ability to grow within the organization is one of the things I love most about Universal Orlando. Growth is an important part of the culture and no matter where you begin your journey, there’s opportunity to explore different areas and find your passion. I also love that there’s always something new and exciting happening at our destination for guests, including new attractions, events and more. The constant rollout of innovative new experiences makes it extremely fun and rewarding to be a part of the team!”

Kristen

Director, Public Relations

Kristen's Career Journey

2001

Ride & Show Attendant (The E.T. Adventure)
Public Relations Intern

2006
Spring & Summer 2007

Event Management Temporary Assignment
Corporate Sales Coordinator

Fall 2007
2008

Public Relations Coordinator
Public Relations Representative

2010
2013

Manager, Public Relations
Sr. Manager, Public Relations

2019
2023

Director, Public Relations

Team Member Journey

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Sebby Water Quality Manager

Sebby’s Career Journey

2017

3rd Shift Ride and Show Mech Tech
2nd Shift Animation Control Tech US West

2018
2021

2nd Shift Lead Ride and Show Tech USF East
2nd Shift Ride and Show Supervisor USF West

2022
2023

3rd Shift Ride and Show Supervisor
Water Quality Manager

2025

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LaQuindell Supervisor - Volcano Bay Operations

LaQuindell's Career Journey

2011

Attendant, Park Services-Universal’s Wet n Wild
Supervisor, Park Services-Universal’s Wet n Wild

2012
2017

Supervisor, Park Services-Grand Opening Team Universal’s Volcano Bay
Supervisor, Aquatics/ Park Operations-Universal’s Volcano Bay

2018
2020

Supervisor Park/Operation Services Universal’s Volcano Bay

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Anthony

Software Developer, Universal Creative

Anthony's Career Journey

2016

Intern, Engineering
Technical Coordinator

2017
2017

Associate Software Developer
Software Developer

2020

Team Member Journey

"To me, Universal is a community of passionate, knowledgeable people who are driven to create great impact for our guests and Team Members. In an environment like this, the work I do and the people with whom I have the privilege of partnering makes daily work feel interesting and exciting. I always say I could do what I do for a living anywhere, but I am privileged to do this work here. Our culture allows for learning and movement, and I’ve been lucky to grow by learning from a variety of experiences, including internships, mentoring, park shifts, Team Member advocacy and event support, volunteering, and Diversity, Equity, and Inclusion Team Member Resource Groups. When I ask, “Can I learn about your team and what you do?” I am always given an enthusiastic, welcoming response by leaders across our universe. As I’ve grown here, I’ve watched Universal also grow - opening new parks, rides, and restaurants; growing our footprint across the world; and introducing innovative and cool experiences. It feels like it is always an exciting time to be here, and I can’t wait to be a part of the amazing things we’ll do next!”

Anisa

Sr. Manager, Organizational Development (Former UO Intern)

Anisa's Career Journey

2005

Intern in Organizational Development
Assorted work around HR

2006
2007

Talent Acquisition Interviewer
Rep, Org Development

2008
2011

Sr Rep, Org Development
Specialist, Org Development

2013
2016

Manager, Org Development
Sr Manager, Org Development

2019

Team Member Journey

"I first visited Universal as a 6-year-old from New Jersey, and never in my wildest dreams did I imagine that one day I would work here. Universal is more than just a workplace, it’s a place full of opportunity, where you can discover your passion and find your perfect fit. What inspires me the most is being able to turn our guest’s vacations into a real “wow” moment. When your walk to work includes passing roller coasters, dragons, and stilt walkers how could you ever want to leave? Universal has also given me the chance to grow personally and professionally, offering incredible development opportunities that have shaped who I am.”

Amanda

CityWalk Duty Manager

Amanda Career Journey

2009

Pass Sales
Pass Sales Lead

2010
2011

Guest Services Coordinator
Guest Services Sr. Coordinator

2011
2013

Attractions Supervisor
Security Supervisor

2018
2022

Merchandise Assistant Manager
CityONE Manager

2025

Team Member Journey

"Growing up in Florida, Universal was a source of unforgettable memories for me and my family, and I was always drawn to the immersive experiences that we create. I remember watching Poseidon’s Fury for the first time and my immediate desire to be a part of experiences like that when I was older. What has driven me every day at Universal since becoming a Team Member in 2016 is our culture which focuses on supporting Team Members to reach new opportunities and where every moment can make a lasting impact. I value the time I get to walk around and see the impact what we do every day has on both our Guests and our Team Members. Even more than that, I love the time I get to spend with Team Members discussing their growth and career goals and I value getting to guide others and help them feel supported in the same way other leaders did for me”

Dalton

Manager, Entertainment

2016

Attractions Attendant
Temp Coordinator, Marquee Events

2017
2018

Attractions Attendant
Attractions Lead

2019
2020

Team Captain
Temp Attractions Supervisor

2021
2021

Attractions Supervisor
Stage Manager

2022
2023

Venue Manager
Assistant Manager, Entertainment

2023
2023

Manager, Entertainment

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A Universe of Global Opportunities

Universal Orlando Resort is an all-in-one entertainment destination that includes Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk and Universal Orlando Resort hotels. We bring unforgettable experiences alive for our guests, immersing them in legendary stories, fantastic journeys, exciting nightlife and more.