Representative, Sales- Corporate & Wedding (Universal Horror Unleashed)

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Universal Horror Unleashed
Job ID: 665805
Category: Marketing & SalesMarketing & Sales,
Career Type: Regular (Full-Time)
Location: Las Vegas, NV

UDX – Professional Generic

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Universal Destinations & Experiences are unique vacation destinations that are part of the NBCUniversal family. Our teams around the world create epic vacations for the entire family, delivering incredible experiences that place guests in the heart of powerful stories and adventures. No matter what your background is or where your interests lie, we invite you to explore opportunities in our Universe.

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Job Description & Requirements

JOB SUMMARY:

The Corporate / Wedding Sales Representative will focus on selling Universal’s newest year-round horror attraction, Universal Horror Unleashed. They will oversee the day-to-day activity of ensuring that group sales targets and guest service standards are consistently met, and partner closely with Food & Beverage, Operations, Finance, and other internal teams. The role requires proactive outreach, exceptional relationship management, and the ability to tailor experiences to meet the unique needs of each group segment. This includes weddings, school events, field trips, proms, and other related markets including social, military, educational, religious, and fraternal (SMERF) organizations.

MAJOR RESPONSIBILITIES:

Develop and execute strategic group and event sales programs, including team-building experiences, educational offerings, and specialty group packages, while partnering with Food & Beverage, Operations, Finance, and other internal teams to drive revenue growth, enhance guest engagement, and expand market reach. Partners with the Sales Manager to generate repeat business, new leads, and referrals.
Drive the development and growth of the wedding business segment, creating compelling wedding packages, cultivating relationships with planners and industry partners, generating qualified leads, and overseeing sales strategies to increase bookings and deliver exceptional client experiences.
Continue to be well-versed in all Universal Horror Unleashed product offerings, procedures, and policies. Stay informed about industry trends, competitive offerings, and emerging event technologies. Participate in ongoing training, internal briefings, and product updates to ensure accurate and current knowledge is applied in all client interactions.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.

EDUCATION:

Bachelor’s degree in a related field, or equivalent combination of education, training, and relevant experience.

EXPERIENCE:

2+ years group & event sales experience in the Las Vegas hospitality and/or event industry; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

LVMPD Non-Gaming Work Card.

ADDITIONAL INFORMATION:

Strong communication skills, both written and verbal, with the ability to support client and internal partner needs.
Effective presentation skills and ability to conduct site visits, client meetings, and product overviews.
Technical acumen to effectively navigate point-of-sale and CRM systems including Salesforce, Delphi/Amadeus (Space Management/BEO), and Horizon/SAP POS/ticketing system is desirable.
Knowledge and experience working in the Las Vegas hospitality and/or event industry.
Ability to work nights and weekends as determined by business needs.
Proficient in Microsoft Office, including Word, Excel, PowerPoint, Teams and Outlook.
Ability to use sound judgment and escalate complex client, contract, or operational matters to leadership as appropriate.
Ability to review sales activity, maintain accurate records, and support reporting needs.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Horror Unleashed. Here you can.

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[Ariel] The Universal Creative internship program is full of extraordinary opportunities for interns to gain hands-on work experience. [Jeff] Ever since I was a little kid, I always wanted to take part in designing spaces that creates some of the fondest memories for people. [Griffin] The idea of blending technology, engineering, and storytelling really spoke out to me. And I wanted to be an environment where I could learn for those who really know what they're doing. [Ariel] I looked and the job description was amazing. It was literally everything that I've ever wanted out of an internship. [Ana] Some of the cool things that I've been able to do is see a lot of behind the scenes about how the park is run, and just envisioning the future worlds of tomorrow. It's been a really cool experience just to see what's coming up. [Carey] I've done some really cool attraction walkthroughs. I've got to walk through Hulk and Kong Skull Island and Forbidden Journey, and those were really incredible experiences. [Griffin] I think the cool thing about the Universal Creative internship is, you have a lot of opportunities to work with others and do what you want to do. [Jeff] I never expected any sort of company to be like this. [Emily] I really feel like I can be myself here. Everyone's been so opening and welcome. I don't have to put on a mask. I don't have to be somebody that I'm not. I can just be my genuine, authentic self. [Carey] I would say the culture at Creative is really a community and teamwork based. [Ariel] Everyone's so invested into the interns, and that's something unique. [Ana] You can ask a question and you'll always get an answer. [Tyler] Everyone's always happy and I'm willing to help you out when you're trying to learn something new, or you don't know how to do something. [Griffin] And as a student, it's very important to get that career guidance as you go on through more classes, and it's been a really great opportunity to get that in a very open environment. [Carey] For future interns, I would just say network and learn as much as you can. It's a really incredible opportunity and everyone wants to help you out. [Emily] Embrace your time here. Take advantage of your time here because it goes by so fast. [Ana] There's no such thing as you're only doing one job here. [Griffin] You have a lot of opportunities to go outside of your scope of work as an intern. So use it as an opportunity to absorb everything like a sponge. [Ana] Join the Universal Creative team. The possibilities are endless.

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Team Member Journey

“Universal is always finding ways to improve and separate from the rest. A lot of the Chefs here are like family to me. We have a caring culture and a disciplined one as well. We set up systems to ensure we are ready for success no matter what comes our way. I love working here, and as I continue to grow I will never forget the feeling of the teamwork I had when I started here 13 years ago. I carry that everywhere I go.”

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Johnathan’s Career Journey

2006

Busser
Line Production Cook

2007
2008

1st Cook
Sous Chef

2015
2018

Restaurant Chef

Team Member Journey

“What has excited me to stay with Universal Orlando Resort is the opportunity for growth and the recognition I have received in the short amount of time I have been with the company. Universal is a great place to grow and develop. If you make your career goals clear to your management team, they will provide the assistance to guide you towards success.”

Chloe Barback

Chloe's Career Journey

2017

Service Line
Food Runner

2017
2018

Food and Beverage Cash Coordinator
Barista

2021
2022

Barback

Team Member Journey

“I was always a fan of Universal Orlando Resort and visited the parks frequently growing up, so when I was ready for my first job while in high school, I knew this was the place I wanted to be. But I never imagined that my part-time job would turn into an exciting career! The ability to grow within the organization is one of the things I love most about Universal Orlando. Growth is an important part of the culture and no matter where you begin your journey, there’s opportunity to explore different areas and find your passion. I also love that there’s always something new and exciting happening at our destination for guests, including new attractions, events and more. The constant rollout of innovative new experiences makes it extremely fun and rewarding to be a part of the team!”

Kristen

Director, Public Relations

Kristen's Career Journey

2001

Ride & Show Attendant (The E.T. Adventure)
Public Relations Intern

2006
Spring & Summer 2007

Event Management Temporary Assignment
Corporate Sales Coordinator

Fall 2007
2008

Public Relations Coordinator
Public Relations Representative

2010
2013

Manager, Public Relations
Sr. Manager, Public Relations

2019
2023

Director, Public Relations

Team Member Journey

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Jonathan’s Career Journey

2014

Electrical Tech II
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2016
2017

Technical Services – Utilities Coordinator
Apprentice Supervisor

2020
2022

Supervisor, Utilities

Team Member Journey

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LaQuindell's Career Journey

2011

Attendant, Park Services-Universal’s Wet n Wild
Supervisor, Park Services-Universal’s Wet n Wild

2012
2017

Supervisor, Park Services-Grand Opening Team Universal’s Volcano Bay
Supervisor, Aquatics/ Park Operations-Universal’s Volcano Bay

2018
2020

Supervisor Park/Operation Services Universal’s Volcano Bay

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Anthony's Career Journey

2016

Intern, Engineering
Technical Coordinator

2017
2017

Associate Software Developer
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2020

Team Member Journey

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Anisa

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Anisa's Career Journey

2005

Intern in Organizational Development
Assorted work around HR

2006
2007

Talent Acquisition Interviewer
Rep, Org Development

2008
2011

Sr Rep, Org Development
Specialist, Org Development

2013
2016

Manager, Org Development
Sr Manager, Org Development

2019

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Universal Orlando Resort is an all-in-one entertainment destination that includes Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk and Universal Orlando Resort hotels. We bring unforgettable experiences alive for our guests, immersing them in legendary stories, fantastic journeys, exciting nightlife and more.