Manager, Food & Beverage – Universal Horror Unleashed
Current Team Member?
Access Internal Portal Opens in a new window
Current Team Member?
Access Internal Portal Opens in a new window
Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.
JOB SUMMARY
Responsible for maintaining the overall successful daily operations of the Universal Horror Unleashed multi-unit food and beverage operation and Team Member Dining operation with mobile food dining ordering (MFDO). Directs activities of all hourly and exempt staff and supports the development of their team. Accountable for location sales, direct operating expenses and inventory controls, food cost and quality, profitability, and guest satisfaction. Upholds all federal and state regulations pertaining to but not limited to Minor Law, Liquor Law, and Health Code.
JOB RESPONSIBILITIES
Manages leadership team and the entire venue’s labor budget to ensure the day-to-day operations ran by the Asst Managers stay consistent with staffing forecasts. Maintains consistent track of the venues labor hours and costs to match with what is allotted and optimizes as necessary. Communicates to all management any changes to business forecasts.
Accountable for all facets of service, production, quality, and controls in the venue. Ensures policies and procedures of the Food & Beverage department are followed. Accountable for all sales and operating transactions in compliance with procedures. Leads the execution of special events for food and beverage concepts for client needs, menu planning, and staffing levels to meet the client’s expectations.
Accountable for hiring, coaching, performance appraisals, training, and development of both Team Members and exempt Direct Reports at the venue. Verifies all required forms and paperwork involved in these areas is properly completed. Sets direction for Assistant Managers and front-line Team Members to ensure the consistency of guest experience and all F&B products.
At times, acts as the opening or closing manager on duty. Plans for and ensures that all Team Members, facilities, and materials are in complete readiness for daily operation. Remains in strict accordance with the Department of Health and Beverage Laws. Ensures adequate stock of supplies and consistently maintains venue inventory. Supports the Assistant Managers in optimizing the food, beverage, and non-labor costs. Steps in when necessary to verify these costs are properly tracked and in accordance with the business plan.
Ensures adequate daily labor activities to ensure the proper staffing levels and management are in place for the multi-outlet operation. Coordinates with Entertainment management to ensure their scheduling and staffing is in line with the business needs. Conducts periodic meetings with Assistant Managers to review Southern Nevada Health District guidelines, service and product changes and companywide communication.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITY
ADDITIONAL INFORMATION
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
CERTIFICATIONS, LICENSES, REGISTRATIONS
EDUCATION
EXPERIENCE
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.
Universal Horror Unleashed. Here you can.
Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE
These pillars are the foundation of Universal Creative and reflect the values we embody every day.

We innovate the future. We push the envelope by fusing art and technology to create immersive and unforgettable experiences.

We push ourselves to be our best. We lead change and solve problems, because the next thing we do should always be better than the last thing we did.

We want you to be you. We believe that the unique and bold spirit of our team is what fuels our unbridled creativity and unparalleled innovation.


Do you love to cook at home and are interested in exploring a career in the kitchen? Start as an Entry-level Cook today and we will teach you the skills through our hands-on and individualized training with our Experienced Chefs and Trainers. Additional Culinary Team Member perks include:

Do you have at least two years of experience cooking in the kitchen and are looking to take your career to the next level? Grow your talent within our universe with our hands-on and individualized training to make you one of our next leaders in our thrilling, innovative restaurants. Additional Culinary Team Member perks include:

If you have the drive, passion, and experience to lead our Team Members to deliver the ultimate innovative dining experience, then we have the career for you! Whether you are a Culinary Team Lead, a Sous Chef, or Executive Chef, we’re seeking leaders with varying levels of experience to help drive our universe to the next level. We offer competitive compensation, fun and unique perks, extensive benefit packages, and a fantastic work culture – all we’re missing is you!













Maintain the most technologically advanced ride systems in the world. Problem solving, electromechanical systems expertise and the ability to use good judgment in high pressure situations are just some of the key attributes we are looking for in our Ride and Show Technicians. And, from our Figure Finish and Creative Fabrication Artists who work with our animatronics, skins and silicones, to our Technical Services Warehouse Associates, we have several opportunities for maintaining the fun in a technical capacity here at Universal Orlando.

Maintain the beauty and health of our resort’s plants and trees, in all of our theme parks and the surrounding paths and roadways. We take immense pride in the overall look of our resort grounds.

Our Engineers perform moderate re-design and development efforts for mechanical and electrical structural systems for our state-of-the-art theme park rides and attractions. Our hands-on team helps to deliver unforgettable experiences for our guests.

Maintain all aspects of our resort buildings including exterior facades, concrete work, paint, building controls such as HVAC units, electrical panels, lighting, and plumbing. We look for Technicians with superior skills, attention to detail, and the ability to prioritize multiple work orders.











You’ll find special events happening every day at Universal Orlando Resort and our Event Guides are the key to assure they run smoothly. From special events in our Theme Parks, CityWalk, Resort Hotels, and Sound Stages our Event Guides are an integral part of their success. As an Event Guide you’ll greet guests, assist with arrivals, provide information, be responsible for guest control/flow, and provide extraordinary guest service!









Chef Johnathan Restaurant Chef

Chef Erica Sous Chef

Chloe Barback

Suzie Manager – Consumer Insights

Kristen
Director, Public Relations
Kyle
Director, Information Technology
Jonathan Supervisor, Utilities

Michael Supervisor, Ride & Show

LaQuindell Supervisor - Volcano Bay Operations

Brooke Aquatics Lifeguard Lead

Anthony
Software Developer, Universal Creative
Frances
Sr. Designer, Show/Set
Anisa
Sr. Manager, Organizational Development (Former UO Intern)
Zachary
Representative, Trade Marketing
Universal Orlando Resort is an all-in-one entertainment destination that includes Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk and Universal Orlando Resort hotels. We bring unforgettable experiences alive for our guests, immersing them in legendary stories, fantastic journeys, exciting nightlife and more.

As a theme park built around a working movie studio, we’re all about lights, camera, action. Being part of our team means having fun at work, being part of our guests’ most memorable adventures and bringing the magic of Hollywood to life. We pride ourselves on building a culture based on fun, doing the right thing and creating opportunities to inspire.

At Universal Creative, we design, develop, and deliver the most compelling entertainment experiences imaginable. Our innovative attractions, immersive theme parks, and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.

Universal Studios Japan offers guests around the globe today’s most relevant and popular entertainment experiences. This location, like all our other theme parks, is known for immersive experiences that feature some of the world’s most thrilling and technologically advanced film- and television-based attractions.

Universal Beijing Resort is a widely anticipated theme park destination featuring several all-new attractions along with the best Universal rides, shows and attractions from around the world – plus specially created experiences designed to reflect China's cultural heritage. The initial phase currently under construction will include the world-renowned Universal Studios theme park and Universal CityWalk retail, dining and entertainment complex.