Senior Manager, Digital Strategy & Journey Activation
Current Team Member?
Access Internal Portal Opens in a new window
Job Description & Requirements
JOB SUMMARY: The objective of this role is to apply a deep understanding of digital channel capabilities (web, CRM, social, media) to integrate marketing campaigns and connect the Universal Orlando brand and products to the consumer. With consultation from cross-functional digital teams, the Sr. Manager champions the customer journey across channels to achieve business and campaign objectives and collaborates with leaders of non-digital channels to ideate and create campaign integration opportunities.
MAJOR RESPONSIBILITIES:
- Journey Activation
- Lead Journey Activation for a specific Audience Segment across the Engage & Educate, Convert, Deliver and Re-Engage & Advocate journey stages.
- Distill audience insights into motivators and barriers, and then further into messages for journey mapping.
- Orchestrate and manage journeys as the ongoing omni-channel Journey Activation lead for a specific Audience Segment.
- Organize and lead Action Workshops, brainstorms and tactical work sessions in the development of integrated communication plans.
- Be accountable for the journey experience and execution of communication plans across owned and earned channels, including reviews and retrospectives as needed to assure cross-channel integration.
- Partner with the Attract Journey Leads to drive alignment in the handoff of new prospects from the Attract stage into Engage & Education, and to align with non-digital channel leads in Paid Media, Trade, PR, Symphony, Partnerships and Promotions to ensure a cohesive, optimized omni-channel guest experience.
- Collaborate and validate tactical communication plans against the KPI goals and segment strategies.
- Continually monitor, test and evolve the audience segment journey as needed to drive compounding efficiency and effectiveness to deliver on Universal Orlando Resort business goals.
- Digital Channel Strategist
- Aligns digital channels with audience strategy, goals and objectives.
- Lead Digital Strategy for a specific Audience Segment, focused on deepening relationships with consumers and moving them through the consumer journey.
- Adapt segment and journey strategies into channel-level tactical plans that clearly communicate the ‘why’ and ‘what’ to the channel teams for planning and execution and performance optimization.
- Assist cross-functional teams in developing and evolving ideas to achieve brand goals, segmented marketing communication objectives and guest experience needs for Universal Orlando as a destination.
- Partner with Digital Channel leaders to utilize data and insights to provide strategic input to segment marketing teams, ensuring alignment and cohesive guest/partner experience.
- Translate the journey and align channels strategies and digital touchpoints to bring the journey to life with brand interactions across Owned and Earned channels through the Engage & Educate, Convert, Deliver and Re-Engage & Advocate journey stages.
- In partnership with Analytics, adapt business goals into channel-level KPI maps that ladder into overarching business objectives and provide a tactical planning framework for channel integration.
- Serve as a champion for the consumer experience across all Universal Orlando digital touch-points, constantly refining the user journey with a focus on serving our Guests in their moment need and guiding them to the next best action.
- Digital & Guest Experience Champion
- Represent digital channels in cross-functional POD meetings, championing the journey and Guest experience.
- Work with channel teams and analytics to conduct channel/site analysis and competitive research to develop tactics, messaging and channel approach that inform guest experience, B2B partners, and market influencers.
- Work with Consumer Insights and Analytics teams to understand and advocate for the guest experience in a digital environment.
- Align with Channel leaders to champion best practices in digital marketing and consumer technology trends and establish benchmarks for measuring success of digital marketing programs and tactics.
- Maintain focus on the ongoing refinement of the consumer journey, its touchpoints and channel opportunities / integration across all channels.
- Develop and maintain a core understanding of Universal Orlando always-on communication efforts across all channels, their integrations, and ongoing opportunities to refine and optimize in light of changes to the consumer journey.
- Performance Metrics (TBD on annual basis)
- Deliver against KPIs to achieve OCF goals, Brand Equity Measures, TSAT
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Perform other duties as assigned.
EDUCATION:
- Bachelor’s degree in Marketing or Communications required;
- MBA strongly preferred.
EXPERIENCE:
- 8-10 years of marketing and advertising experience preferably in the travel, entertainment or retail industry.
- A track record of performance meeting targets and objectives.
- Very strong analytical, planning, and critical decision-making skills.
- Out-of-the-box thinker with experience devising and informing content delivery strategies and tactics across the brand’s web sites, CRM initiatives, social media, mobile technology, online retail channels, sales and trade partners.
- In-depth understanding of marketing analytics, consumer and brand research and ability to turn data into insights to drive engagement, conversion and loyalty.
- A passion for and experience with new technology and media channels, a natural trend spotter for new technologies that play roles in consumer’s lives.
- Cross-functional expertise and the ability to be proactive and thrive in a fast-paced, complex and highly collaborative environment.
- Experience presenting to and working with senior executives.
- Ability to effectively manage change and conflicts, and problem solve in a highly-collaborative environment.
- Strong leadership experience. Ability to inspire and motivate a team of highly intelligent and driven individuals.
- Excellent written and verbal communication skills.
- Experience connecting business strategy and communication strategy to consumer needs and expectations.
- Mastery of basic marketing principles, such as target segmentation, category, value proposition, positioning, and brand strategy.
- Experience/Knowledge Preferred:
- Understanding of key consumer segments (Florida/Orlando, Domestic US, International)
- Travel & Resort Industry, Entertainment and/or Theme Park experience
- Event marketing and management
- Launching New Attractions or Products/Services
- Brand Management
- Licensed Partner Marketing models
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved. EOE
Read more about this job
Our Brand Pillars
These pillars are the foundation of Universal Creative and reflect the values we embody every day.
We are Innovative
We innovate the future. We push the envelope by fusing art and technology to create immersive and unforgettable experiences.
We are Diverse
We believe we are all capable of doing more than one thing. We achieve the extraordinary by embracing the diverse abilities of our Team Members.
We are Empowered
We push ourselves to be our best. We lead change and solve problems, because the next thing we do should always be better than the last thing we did.
We are Authentic
We want you to be you. We believe that the unique and bold spirit of our team is what fuels our unbridled creativity and unparalleled innovation.
Spice Up Your Career
Looking for not just a job, but a career opportunity? Keeping our kitchens and dishes clean can be just the beginning. Working as a Steward will allow you to work directly with our Chefs and get hands-on experience to grow within our Culinary team. Additional Culinary Team Member perks include:
- Work shoes
- Opportunity for cross training and working in exciting new venues
- Meal vouchers
- Opportunities to advance, based on skill and available positions, to a full-time career in Culinary
Do you love to cook at home and are interested in exploring a career in the kitchen? Start as an Entry-level Cook today and we will teach you the skills through our hands-on and individualized training with our Experienced Chefs and Trainers, as well as with our Culinary Academy. Additional Culinary Team Member perks include:
- Work shoes
- Opportunity for cross training and working in exciting new venues
- Meal vouchers
- Culinary Academy – Apprenticeship opportunities
- Opportunities to advance, based on skill and available positions, to a full-time career in Culinary
Do you have at least two years of experience cooking in the kitchen and are looking to take your career to the next level? Grow your talent within our universe with our hands-on and individualized training to make you one of our next leaders in our thrilling, innovative restaurants. Additional Culinary Team Member perks include:
- Work shoes
- Opportunity for cross training and working in exciting new venues
- Meal vouchers
- Culinary Academy – Apprenticeship opportunities
- Opportunities to advance, based on skill and available positions, to more senior leadership within Culinary
If you have the drive, passion, and experience to lead our Team Members to deliver the ultimate innovative dining experience, then we have the career for you! Whether you are a Culinary Team Lead, a Sous Chef, or Executive Chef, we’re seeking leaders with varying levels of experience to help drive our universe to the next level. We offer competitive compensation, fun and unique perks, extensive benefit packages, and a fantastic work culture – all we’re missing is you!
Internships with Universal Orlando
In our Universe, there is no ordinary internship! Just bring your unique ideas, excitement and enthusiasm, and we’ll provide the extraordinary opportunities for you to gain “hands-on” rewarding work experience. As an Intern, you’ll be exposed to a variety of business practices and learn from some of the most talented professionals in the industry.
Universal Orlando Resort hires Interns during the Spring, Summer and Fall semesters. Specific internship opportunities vary each semester and can include the following areas:
- Data Analytics
- Event Management
- Engineering
- Finance
- Graphic and Digital Design
- Human Resources
- Information Technology
- Marketing & Sales
- Technical Writing
- Themed Entertainment Design
At Universal Orlando, there are certain requirements we look for in all candidates interested in an internship. Check out the list below to make sure you are eligible to apply. Please note that Universal does not provide housing or transportation, however, we can offer suggestions and connect you with other interns looking for housing.
- Actively enrolled, degree-seeking students.
- Sophomores, Juniors, Seniors or Graduate-level students.
- Minimum 3.0 cumulative GPA (transcripts will be requested for verification).
- Job specific qualifications as outlined in the Intern job description.
- Ability to work a minimum of 20 hours a week for approximately 10 weeks.
A Universe of Opportunities
Love a fast pace? Like serving up fun? If you said “yes,” be sure to check out our Food & Beverage jobs. We’re always hiring for the unique and creative restaurants throughout our theme parks. Find out how we can satisfy your appetite for an opportunity in positions like these:
- Quick Service Associate
- Food & Beverage Stocker
- Line Production Cook
- Second Cook
- First Cook
- Waitperson
- Bartender
- Host/Hostess
- Steward (Dishwasher)
- Barback
- Barista
- Food & Beverage Team Captain
You’ll be in the center of the action, bringing famous movies and stories to life. You’ll dress the part with a themed wardrobe and help to provide a truly immersive experience that our guests will remember for years to come! See how you can bring the excitement in one of these roles:
- Attractions Attendant
- Team Lead
You’ll be part of the larger-than-experience of our attraction, sharing the fun in one of a kind shops and kiosks. Join us to help our guests find what they love, love what they find, and go home with happy memories and more.
- Merchandise Associate
- Gameskeeper
- Merchandise Team Captain
Our Operational Leadership teams are founded on the principles of providing an entertaining and seamless experience for our guests. It is the integration of all these operating areas performing together that creates memories that last a lifetime for each of our guests.
- Merchandise
- Food & Beverage
- Entrance Operations
- Attractions
- Parking & Transportation
- Park Services
- Event Operations
- Tours
Not sure what opportunity is right for you? Here are some other places where you can be a part of our Universe of fun:
- Parking and Transportation
- Turnstiles and Pass Sales
- Guest Services
- Park Services
- Security
- Health Services
- Wardrobe
- and more!
A Universe of Opportunities
Universal Orlando’s Administration division supports our entire business operation. As strategic partners, these teams take active roles to assist the organization and drive successful business decisions. And, as an industry leader, our Administration teams strive to maintain our position as a top employer and community partner. Career opportunities include:
- Human Resources
- Facilities Management
- Legal & External Affairs
- Community Relations
- Environmental Health & Safety
Using analytics to make the most of data, we are continually focused on process improvement, revenue management, capacity planning, labor planning, and optimization. The insights produced by our Data Analytics teams helps drive our business and leaves a lasting impact on our global organization and our guests’ experience. Career opportunities include:
- Revenue Management
- Marketing Analytics
- Financial Analysis
- Business Intelligence
- Industrial Engineering
Our Finance teams support the strategy and operation of our business by designing, implementing, and monitoring our financial policies and processes. By planning, organizing, auditing, accounting for and controlling the company’s finances, these teams ensure that we have stable and sustainable growth. Career opportunities include:
- Operational Finance
- Tax/Financial Reporting
- Accounts Payable/Accounts Receivable/Revenue Accounting
- Financial Planning & Strategy
Our innovative Marketing professionals determine the demand for the products and services offered by our company and create compelling content to keep consumers engaged. These teams work to create brand strategy, track trends, and connect our consumers with our Universe. Our strategic Sales teams deal with the market directly and through them, our marketing becomes concrete and personalized. Career opportunities include:
- Brand Management Strategy & Communication
- Marketing Analytics & Insights
- Digital Marketing & Product Management
- Marketing Communications
- Licensed Partners
- Event Management & Trade Marketing
- Sales: Park, Event, Trade, Consumer, Resort
- Sales Integration
- UPRV/Destination Universal
Technology is at the center of everything we do. Our technical teams develop and support all our cutting-edge infrastructure and collaborate with cross-functional teams across the company. Parks Technology at Universal Orlando means innovation, security, support, sustainment, solutions, and usability. Career opportunities include:
- Enterprise & Data Management Systems
- Architecture
- Digital Platforms
- Quality Engineering
- Infrastructure
- Governance & Security
RockIT Your IT Career Video Transcript
[DESCRIPTION] Speaker 1 (interviewer) and John (interviewee) walking towards Rip Ride Rockit roller coaster [SPEAKER 1] Hey, John. How's it going? [JOHN]: Good. [SPEAKER 1] We like to do interviews a little differently here at Universal. [JOHN]: Oh…OK. [TEXT] ROCK IT Your IT Career [DESCRIPTION] Speaker 2 (interviewer) and Speaker 3 (interviewee) on Rip Ride Rockit roller coaster. [SPEAKER 2] We're just going to chat a little bit about your IT background and qualifications, OK? [SPEAKER 3] OK. [SPEAKER 2] OK. All right. [SPEAKER 1] Tell me about your understanding of Angular6 and some of its advantages. [SPEAKER 3] It's a JavaScript framework that manages-- [JOHN]: Web applications and apps in JavaScript, HTML, and TypeScript. [DESCRIPTION] Interview on a roller coaster. [SPEAKER 2] Define active directory and how you have utilized it in your career. [SPEAKER 3] Active Directory manages computers and other devices on a network. [JOHN]: I most commonly use it when I'm setting up and managing network printers. [SPEAKER 1] If given a preference, would you prefer a software development or a support- related role? [SPEAKER 3] I totally enjoy supporting more. I like figuring out why something is throwing a complex error or-- [JOHN]: There's the excitement of fixing a complex problem! [SPEAKER 1] What are some of the advantages of the Hadoop platform? [JOHN]: It's a highly scalable framework-- [SPEAKER 3] That manages bit data processing and storage for big data applications. [DESCRIPTION] Roller coaster races up and down hills and around corners, then pulls into the stop at the end. [SPEAKER 2] Thanks so much for taking the time to come in and meet with us. It was great chatting with you. [DESCRIPTION] Logo: Universal Orlando Resort. Text: Visit UniversalOrlandoJobs.com to view all of our IT opportunities. © 2019 BMP. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.A Universe of Opportunities
Maintain the most technologically advanced ride systems in the world. Problem solving, electromechanical systems expertise and the ability to use good judgment in high pressure situations are just some of the key attributes we are looking for in our Ride and Show Technicians. And, from our Figure Finish and Creative Fabrication Artists who work with our animatronics, skins and silicones, to our Technical Services Warehouse Associates, we have several opportunities for maintaining the fun in a technical capacity here at Universal Orlando.
Maintain the beauty and health of our resort’s plants and trees, in all of our theme parks and the surrounding paths and roadways. We take immense pride in the overall look of our resort grounds.
Our Engineers perform moderate re-design and development efforts for mechanical and electrical structural systems for our state-of-the-art theme park rides and attractions. Our hands-on team helps to deliver unforgettable experiences for our guests.
Maintain all aspects of our resort buildings including exterior facades, concrete work, paint, building controls such as HVAC units, electrical panels, lighting, and plumbing. We look for Technicians with superior skills, attention to detail, and the ability to prioritize multiple work orders.
Island Overview
Looking for a career on the water? Universal's Volcano Bay Aquatics Team isn’t just here to help keep our guests safe, they are here to make a splash! Join the team and help guard our 13 different water attractions as a Deep Water or Aquatic Attraction Lifeguard, or help operate and run our attractions as a Slide Attendant.
All Lifeguard Certifications are paid for and provided by Universal Orlando, so no previous experience is required. Perks of the job include riding our water park attractions to ensure proper working conditions and being a part of Orlando’s most technologically advanced Theme Park.
Our guest service minded Premium Services Team Members provide world-class hospitality to our guests. Join our team and help deliver 5 Star Service in a fun and carefree island experience by selling premium products, upgrades, and assisting guests with wireless TapuTapu Wearable devices, ensuring safety requirements of water attractions. Specific positions include:
- Concierge/Locker Attendants
- Cabana/Towel Attendants
- Virtual Line Attendants
- Wearable Attendants
The only thing more exciting than our water slides is our deliciously unmatched dining delicacies that we have to offer at Volcano Bay. Our guests will find total relaxation at one of our 3 unique restaurants with diverse menu options like our Coconut Fried Chicken, Curry Shrimp, and our Kohola Burger. We have everything we need to create the ultimate vacation for our guests; all we are missing is you! Some Food and Beverage Opportunities include:
- Cabana Server
- Bartender
- Greeter
- Cashier
- Busser
- Cooks
- And more
Other opportunities within Volcano Bay include:
- Turnstiles
- Pass Sales
- Guest Services
- Park Services
- Security
- Health Services
- And many more!
Universal Creative Internship Video Transcript
[Ariel] The Universal Creative internship program is full of extraordinary opportunities for interns to gain hands-on work experience. [Jeff] Ever since I was a little kid, I always wanted to take part in designing spaces that creates some of the fondest memories for people. [Griffin] The idea of blending technology, engineering, and storytelling really spoke out to me. And I wanted to be an environment where I could learn for those who really know what they're doing. [Ariel] I looked and the job description was amazing. It was literally everything that I've ever wanted out of an internship. [Ana] Some of the cool things that I've been able to do is see a lot of behind the scenes about how the park is run, and just envisioning the future worlds of tomorrow. It's been a really cool experience just to see what's coming up. [Carey] I've done some really cool attraction walkthroughs. I've got to walk through Hulk and Kong Skull Island and Forbidden Journey, and those were really incredible experiences. [Griffin] I think the cool thing about the Universal Creative internship is, you have a lot of opportunities to work with others and do what you want to do. [Jeff] I never expected any sort of company to be like this. [Emily] I really feel like I can be myself here. Everyone's been so opening and welcome. I don't have to put on a mask. I don't have to be somebody that I'm not. I can just be my genuine, authentic self. [Carey] I would say the culture at Creative is really a community and teamwork based. [Ariel] Everyone's so invested into the interns, and that's something unique. [Ana] You can ask a question and you'll always get an answer. [Tyler] Everyone's always happy and I'm willing to help you out when you're trying to learn something new, or you don't know how to do something. [Griffin] And as a student, it's very important to get that career guidance as you go on through more classes, and it's been a really great opportunity to get that in a very open environment. [Carey] For future interns, I would just say network and learn as much as you can. It's a really incredible opportunity and everyone wants to help you out. [Emily] Embrace your time here. Take advantage of your time here because it goes by so fast. [Ana] There's no such thing as you're only doing one job here. [Griffin] You have a lot of opportunities to go outside of your scope of work as an intern. So use it as an opportunity to absorb everything like a sponge. [Ana] Join the Universal Creative team. The possibilities are endless.Be a part of life at U.S.H. Video Transcript
[ON-SCREEN TEXT] Be a part of life at U.S.H. [AUDIO DESCRIPTION] 1. A parking attendant smiles. 2. An attendant gives a button. 3. A guide holds a walkie-talkie by a map. 4. Frankenstein with clawed hands. 5. A guide gives a thumbs up. 6. Dracula. 7 through 11. Scooby Doo gang poses for pictures. 12. Attendant smiles. 13. A cashier sells popcorn. 14 through 20. A busy kitchen staff. 21. A gift shop attendant. 22. An ice cream vendor. 23. A game attendant offers a toy banana. 24 and 25. Drink and toy vendors. 26. A cashier smiles. 27. A theater usher. 28 through 30. Drink stand attendants. 31 and 32. Two mimes blow kisses. 33 through 36. Greeters wave hello. 37. A guide waves us to a bus. 38. A chef holds a door. 39. A chef drizzles caramel. 40 and 41. Two guards 42 and 43. People in windows. 44 and 45. Greeters in uniform. 46. A bartender. 47. Cashier gives us ice cream. 48 and 49. Nest soldiers. 50. A gate attendant waves goodbye. [ON-SCREEN TEXT] Join the Experience. Universal Studios Hollywood. All rights reserved.Spice Up Your Career
[MUSIC PLAYING] [TEXT] SPICE UP YOUR CAREER [DESCRIPTION] Roasted corn on the cob and yellow peppers in metal pans. Burgers on a grill. A hand arranges pizza toppings. Eggs whisked into chocolate batter. [TEXT] FUEL OUR GUEST EXPERIENCES [DESCRIPTION] Chef pipes icing, flames around grilled meat, man roasting corn on the cob, adult and child watch costumed performers. [TEXT] SUPPORT OUR DAILY OPERATIONS [DESCRIPTION] Woman slices vegetables, line of cooks with saute pans. Text, Learn From Our World Renowned Chefs. Woman arranges vegetables, flames in front of cooks behind glass. Text, You Bring The Passion. Cooks prepare ribs and carve fruit. [TEXT] WE'LL PROVIDE THE THRILLS [DESCRIPTION] Chef carves ice with chainsaw. Man in chef hat laughs. [TEXT] Universal element and all related indicia TM & © 2019 Universal Studio. All rights reserved.Team Member Journey
“Universal is always finding ways to improve and separate from the rest. A lot of the Chefs here are like family to me. We have a caring culture and a disciplined one as well. We set up systems to ensure we are ready for success no matter what comes our way. I love working here, and as I continue to grow I will never forget the feeling of the teamwork I had when I started here 13 years ago. I carry that everywhere I go.”
Chef Johnathan
Restaurant Chef
Johnathan’s Career Journey
2006
Busser
2007
Line Production Cook
2008
1st Cook
2015
Sous Chef
2018
Restaurant Chef
“At Universal Orlando Resort, they want you to succeed. They guide you through every step of the way. If you have questions about a recipe or how to handle a situation the Chefs jump right in to help. The first Chef I worked for saw I wanted to learn, and he helped me fine-tune my skills so I could move up. Universal’s growth over the years encouraged me to stay, knowing I could advance and move to different restaurants without starting over. This is truly a great place to work, especially if you want to make a career in the culinary field.”
Chef Russell
Restaurant Chef
Russell’s Career Journey
1993
Line Production Cook
1997
1st Cook
1998
Sous Chef
2006
Restaurant Chef
2018
Restaurant Chef
“What has excited me to stay with Universal Orlando Resort is the opportunity for growth and the recognition I have received in the short amount of time I have been with the company. Universal is a great place to grow and develop. If you make your career goals clear to your management team, they will provide the assistance to guide you towards success.”
Chloe
Team Captain – Food and Beverage
Chloe's Career Journey
2017
Service Line
2017
Food Runner
2018
Team Captain – Food and Beverage
“In 1998 I was working as a Human Resources Manager at a hotel and I decided to resign from my position so I could stay at home with my one year old daughter. After a couple of months, I decided to look for a part time position. I saw an advertisement in the newspaper to work one weekend collecting surveys at a theme park. I thought that would be fun so I applied for the position and was hired by a 3rd party vendor to work Rock the Universe for one weekend. That one weekend grew into a 21 year career in the field research department at Universal Orlando!”
Suzie
Manager – Consumer Insights
Suzie's Career Journey
2005
3rd Party Consumer Research for Universal Orlando
2007
Coordinator – Consumer Insights
2015
Supervisor – Consumer Insights
2018
Manager – Consumer Insights
“Universal has a great culture around career development. It’s a very open environment where you’re encouraged to learn and grow by participating in some incredible programs, including internships, diversity groups, and mentoring. I’ve had some fantastic leaders who have helped pave the way for me. Every leader I’ve worked for has acted as a role-model and has taken the time to mentor me. It’s been amazing working for Universal from new rides and restaurants to the opening of Volcano Bay and countless hotels! How can you ever leave when you’re always excited for what’s coming next?”
Madelyn
Manager – Marketing & Sales
Madelyn's Career Journey
2012
Host
2013
Intern – Destination Sales
2014
Coordinator – Destination Sales
2015
Representative – Travel Industry Sales
2018
Manager – Marketing & Sales
“When visiting the parks, every Team Member I spoke to expressed how much they loved working at Universal, and their love for the company is what encouraged me to apply. Now after being a part of the Universal family for the past six years, I cannot stress enough how much they value their Team Members. Here they want you to be successful and they provide the training and resources to help.”
Jonathan Livramento
Supervisor, Utilities Apprentice
Jonathan’s Career Journey
2014
Electrical Tech II
2016
Electrical Tech II
2017
Technical Services – Utilities Coordinator
2020
Apprentice Supervisor
“During my first year of college I wanted a full time job with good benefits. I came in one Friday, was hired for Park Services and started orientation the following week. I have loved the great opportunities Universal has given me to grow and learn while I was in the first group of Ride and Show apprentices. During this time, I learned on the job with the technicians all around UO, as well as going to school to learn the theory. The teamwork between the departments is something that makes UO strong and a great place to work for. The dedication from my leadership, pushing me to be better and giving me great opportunities to learn all over the resort throughout the 15 years at UO, provided me the tools needed to supervise technicians in Ride and Show.”
Michael Newman
Supervisor, Ride & Show
Michael’s Career Journey
2005
Night Park Attendant
2006
Ride & Show Maintenance Apprentice
2007
Ride & Show Maintenance 3 Apprentice
2008
Ride & Show Maintenance 2 Apprentice
2009
Ride & Show Maintenance 1 Apprentice
2009
Show Systems Tech
2011
Show Systems Lead Tech
2014
Ride Supervisor
“Universal is a company with a heart, which shines through in the way they treat their Team Members here and in the opportunities they have for everyone - from every personality to every background. My leadership saw something in me that I didn’t always see in myself, and they would make every effort to help me see it too. That motivation and the fact that I knew I always had a direction to grow in kept me committing myself fully to every role I was in, no matter what it was. It still keeps me growing to this day.”
Abigail
Supervisor – Premium Services
Abigail's Career Journey
2014
Attractions Attendant
2015
Halloween Horror Nights Scareactor
2016
Attractions Attendant
2017
Team Captain – Entrance Operations
2018
SAE Supervisor – Premium Services
“I decided to apply at Universal because I was searching for a career that was more related to my current field of study and that would allow for growth potential. With my experience of swimming competitively, I decided to apply as a lifeguard. I got the job quickly, started training soon after, and fell in love with it. The people at Universal are like family. Without the energy, passion and care that the people here at Universal have invested in me, I would not be where I am today in my career.”
Brooke
Aquatics Lifeguard Lead
Brooke's Career Journey
2017
Deep Water Lifeguard
2018
Aquatics Lifeguard Lead
A Universe of Global Opportunities
Universal Orlando Resort is an all-in-one entertainment destination that includes Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk and Universal Orlando Resort hotels. We bring unforgettable experiences alive for our guests, immersing them in legendary stories, fantastic journeys, exciting nightlife and more.
As a theme park built around a working movie studio, we’re all about lights, camera, action. Being part of our team means having fun at work, being part of our guests’ most memorable adventures and bringing the magic of Hollywood to life. We pride ourselves on building a culture based on fun, doing the right thing and creating opportunities to inspire.
At Universal Creative, we design, develop, and deliver the most compelling entertainment experiences imaginable. Our innovative attractions, immersive theme parks, and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.
Universal Studios Japan offers guests around the globe today’s most relevant and popular entertainment experiences. This location, like all our other theme parks, is known for immersive experiences that feature some of the world’s most thrilling and technologically advanced film- and television-based attractions.
Universal Beijing Resort is a widely anticipated theme park destination featuring several all-new attractions along with the best Universal rides, shows and attractions from around the world – plus specially created experiences designed to reflect China's cultural heritage. The initial phase currently under construction will include the world-renowned Universal Studios theme park and Universal CityWalk retail, dining and entertainment complex.
Do something extraordinary.
Life at Universal Orlando
Like, Share & Follow Our Universe
Be a part of the family.
What’s Happening in Hollywood
Universal Parks & Resorts is an equal opportunity employer.
Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved.
Universal Creative is an equal opportunity employer.
Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved.
Universal Studios Hollywood is an equal opportunity employer.
Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved.
Universal Orlando Resort is an equal opportunity employer.
Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved.